UW Medicine's IT Services department is looking for an outstanding IAM Systems Analyst to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!TWO Retirement plans to choose from - one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program - at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.As one of the largest healthcare systems in the Puget Sound region, UW Medicine is facing many technical and security challenges driven by rapid growth in the size and complexity of its network of affiliated organizations and increasingly rigorous policy requirements in the areas of security, compliance and patient privacy. With simultaneous increases in the importance and central role of computing technology to healthcare delivery and the UW Medicine mission, it has become essential to evaluate, design, implement, and/or configure IT security safeguards, controls, and protection solutions as part of the IT services and solutions delivery process. This enhances our ability to reduce or eliminate security threats, risks, and vulnerabilities from being introduced into the production environments through code, new and existing mobile devices, applications, enhancements, third party suppliers, configurations, and more.As part of the ITS Security team, and under the general guidance of the Manager of Identity and Access Management (IAM), the IAM Systems Analyst ('Analyst') is responsible for: Contribute to the delivery and operations of products and solutions for Single Sign-On, Federated SSO, Multi-factor Authentication, and Identity & Access Management services.Support the development of an IAM strategy, architectural blueprint, and implementation roadmap across on premise, cloud, and mobile systems.Assist in developing, documenting, and maintaining workflow, dataflow, and process for user accounts and practitioner information with a focus on compliance and quality.Support and develop automation of SailPoint IIQ and Okta IAM systems and their operations.Contribute to projects that involve enterprise user accounts and/or practitioner information.Contribute to team projects related to process and quality improvements.Coordinate of customer service with colleagues and customers.The Analyst must be able to work independently and within a team environment to manage multiple risks, priorities, and expectations in a fast-paced environment. The Analyst will identify needs, perform technical analysis, provide solutions, adapt and integrate existing and new information streams, and coordinate support for UW Medicine. The incumbent will assist in the establishment of technical standards for operationalizing and implementing operations around user accounts and practitioner information and will support data and information requirements that are needed 24x7x365.Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson's Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities; as well as medical training programs with other institutions such as the Veterans Administration and Madigan Army Medical Center. This position is needed in order to meet federal regulatory requirements under HIPAA, ISO, PCI and other security standards, as well as to ensure the security of systems. Failure to meet regulatory requirements may result in fines, sanctions, loss of public credibility, and other business risksResponsibilities include:Operational Development and Automation (50%)Serve as an IAM technology point of contact for a multi-year Identity Access Management Transformation Roadmap.Analyze existing IAM processes, procedures, systems, and applications to identify and address problems and operational efficiencies.Assist with the design, development, testing, and implementation of maintenance and enhancement packages to SailPoint and Okta IAM systems.Participate in developing detailed technical requirements so application managers can seamlessly transmit and receive data from IAM systems.Maintain a running list of enhancements requested by the business for IAM systems; work with Sr. IAM System Analysts and business owners to prioritize enhancements.Design and document monitoring processes to assure the health and operation of custom IAM systems. Ensure performance service levels are met by monitoring custom IAM systems operations and resolving performance issues through system tuning activities, performing troubleshooting techniques, and taking corrective actions. Communicate operational support processes to team.Follow up with stakeholders and management to confirm that work has been performed as expected.Support ITS standards for data management. Ensure that procedures are followed to ensure the security and integrity of data and information.Ensure that production systems operate accurately, reliably, securely, and efficiently.Analyze, install, configure, maintain, and troubleshoot dataflows, workflows, and processes within and throughout UW Medicine and its affiliates.Document dataflows, workflows, processes, and procedures. Provide consultation to other team members, ITS project teams and the general Medical Center user community.Design, develop, document, and maintain automation tools to increase team efficiency and accuracy.Provide quality control and quality assurance techniques to the development of identity records and user access for clinical, administrative, and financial systems.Diagnose and resolve software/interface problems based on validation of user account and clinical contact information, and work with the Database Administrators, System Architects and individuals in other business units to solve complex problems.Apply Federal HIPAA Regulations, State Laws, University of Washington, and UW Medicine policies and standards in the development, support, and maintenance of user accounts and clinical contact data workflow for clinical, administrative, and financial systems.Provide IAM operations support on a periodic basis to maintain Analyst skills and/or as needed.Projects (25%)Provide analysis and recommendations to enterprise projects focused on entity data integration around user accounts and practitioner information.Identify business and functional requirements by working with application end-users, and participate in the collection, analysis, documentation, and coordination of those requirements.Participate in internal IAM and IAM Operations team projects, quality improvement (e.g., automating quality control scripts), and process automation (e.g., getting workflow into work tickets and account/practitioner information updates). Provide subject matter expertise throughout the enterprise and its partners regarding dataflow, workflow, and identity and access best practices. Establish technical and customer relationships to facilitate the implementation of facility remodels, expansions as well as enterprise applications. Interface with UW Medicine project teams, leadership, and customers to coordinate all activities needing user accounts and/or practitioner information.Planning/Research (15%)Participate in research and implementation of UW Medicine technical strategies around user account and practitioner information.Assist in the planning, design, and implementation of business continuity and disaster recovery procedures and practices.Research and analyze capacity planning, system performance, utilization, and plan improvement measures.Analyze and document existing automated IAM processes as well as system and application dependencies in support of migration to vendor provided Identity & Access solutions.Operational Support (10%)Provide ad hoc technical assistance for problem diagnosis, resolution, and ongoing maintenance activities for partners, Senior Computer Specialists, and Systems Programmers as they relate to the use of and access to our custom IAM systems.What you'll bring to the table: (minimum requirements) Bachelor's degree in Computer Science, Information Technology, Business, or other related degree or equivalent combination of education/experience.2+ years experience must include the following:Knowledge of information technology roles focusing on identity management, data management, or access management.Knowledge of identity data structures, user accounts, and user access levels.Knowledge of how to analyze, evaluate, modify and/or create business use cases, processes, and workflows.Knowledge of how to identify business and functional requirements by working with application end-users and lead the collection, analysis, documentation, and coordination of those requirements. Ability to create scripts to automate tasks.Proficiency utilizing Microsoft Office applications including Outlook, Excel, Word, and Visio.The successful candidate will also have the following:Excellent organizational skills with ability to focus on details.Demonstrated critical thinking skills.Demonstrated track record of excellent interpersonal skills and a strong customer service orientation. Demonstrated ability to work positively with diversely skilled customers. Demonstrated initiative, follow-up, and the ability to prioritize effectively.Demonstrated ability to work with minimal direction, both independently and as part of a team.Ideally, you'll also have: (desired skills and experience)Experience with SailPoint IIQ and Okta platforms.2+ years experience functioning as an IT Analyst or Business Analyst.Demonstrated experience working in a large, complex, academic medical environment.Experience supervising, leading, and or training teams of employees with diverse backgrounds and technical capabilities.Knowledge of ITIL, service, and process management.What are some of the other tidbits that you might want to know?Generally daytime hours, but evening and or night time work potentially required to support projects, particularly during implementation periods.May work off-hours and weekends on an infrequent basis. Must have access to quick transportation for both on and off-hours commuting to multiple sites, including Harborview Medical Center, University of Washington Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medicine Information Technology Services, UW Medicine Neighborhood Clinics, and othersAbility to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on "Apply to this position".Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.#monster
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