Location: Fall River, MA Category: Internal Posted On: Wed Aug 14 2019 Job Description:
STATEMENT OF DUTIES: The Clerk IV will provide clerical, operational and organizational support for the Enrollment Center at the Fall River campus. The Clerk will utilize cloud/web-based technology and traditional data entry processes to complete supplemental functions including, but not limited to, processing enrollment documents, reviewing forms for completeness and accuracy, as well as maintaining, checking and searching through electronic and manual files. They will be expected to respond to student, parent, faculty, staff, and community inquiries by phone, in person, and email; and will generate routine letters and forms to students.
REPORTS TO: Reports to the Associate Director of Admissions Operations.
DUTIES AND RESPONSIBILITIES:
Manage the daily operations of the Enrollment Center.
Provide clerical support to the Associate Director of Admission Operations.
Maintain working knowledge of all departments located within the Admissions Department (i.e. Admissions Office, Testing Center, College Access Office and Enrollment Center); participate in ongoing cross training as needed to remain current on all policies and procedures.
Provide excellent customer service while communicating general information relating to admissions, financial aid, registration and student records, both verbally and through routine correspondence to students, faculty, staff and the general public.
Operate standard office equipment including a personal computer, printer, copier, fax machine, etc.
Utilize software applications, including but not limited to Microsoft Office (Word, Excel, Publisher, Outlook, and Access), to produce and develop letters, reports, brochures, mail merges, etc.
Utilize the College's Management Information System (MIS) software, including, but not limited to, Banner, Argos, accessBCC, DegreeWorks, and campus event management system to fulfill office functions and reporting needs.
Sustain working knowledge of MIS software and related upgrades to efficiently utilize and program office technologies in collaboration with Information Technology Services department.
Process transactions by data entering application information, and gathering supplemental documentation as per established guidelines.
Maintain detailed office records in accordance with established guidelines via manual and automated processes.
Provide support to the Director in tracking departmental budgets and accounts including processing various budget forms, request for expenditures, budget modifications, and travel vouchers.
Process hiring forms, such as Personnel Action Forms, timesheets, and Computer & Telephone Access forms as needed.
Schedule meetings, coordinate reservation of facilities, audiovisual support, and other related support for department activities.
Manage the online ordering, maintenance, and distribution of office supplies through the college's selected vendors.
Make referrals to the correct departments and/or personnel based on an understanding of college services.
Assist in the maintenance of the office's policies and procedures manual by documenting procedural and technical directives as needed; participate in the development and administration of campus policies and procedures.
Explain FERPA (Family Educational Rights and Privacy Act of 1974) regulations, as needed, to students, parents, faculty and staff.
Perform other duties as assigned, consistent with the Collective Bargaining Agreement.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.
Additional Required Qualifications:
Demonstrated experience using Microsoft Office (Word and Excel).
Demonstrated ability to:
Understand and apply the laws, rules, policies and procedures governing Enrollment Center activities.
Read, write, and comprehend the English language, including ability to use proper grammar, punctuation and spelling.
Follow written and verbal instructions.
Assemble information in accordance with established procedures.
Work accurately with names, numbers, codes, and/or symbols.
File material in accordance with standard filing procedures.
Maintain accurate records.
Communicate effectively, both verbally and in writing.
Establish and maintain harmonious working relationships with others.
Deal tactfully with others.
Exercise sound judgment.
Work effectively with a diverse faculty, staff, and student body.
Associate's degree or higher.
Three years of experience working with technology and student information and data management systems, preferably Banner and Argos.
Demonstrated advanced skill with Microsoft Office programs.
Strong analytical and problem-solving skills.
Professional experience with admissions/enrollment procedures in a college setting.
Knowledge of state budgetary procedures.
Ability to speak Portuguese or Spanish.
POSITION STATUS: This is a part-time, 30 hours per week, state funded, AFSCME, unit-classified position with benefits, some nights and weekends required during peak times.
WORK SCHEDULE: Monday - Thursday, 9:00 AM - 5:00 PM..
Bristol Community College has core values rooted in student success and lifelong learning. For more than 50 years, Bristol Community College has served as a leading resource for education and workforce development in the region.
The college offers a rich variety of degree, certificate, and training programs along with flexible online offerings that lead to an associate degree, a career-ready certificate, or the ability to transfer to baccalaureate colleges throughout the state and country. The Center for Workforce and Community Education provides customized training for businesses and the community. The college also strives to put the needs of learners first with support services and career advancement opportunities that lead to student success by reducing barriers to educational access.
With locations in Attleboro, Fall River, New Bedford, and Taunton, Bristol Community College is nestled in charming Southeastern Massachusetts - a great place to learn, grow, live and work. From city life to seaside, Bristol Community College locations are in close proximity to bustling metro areas such as Boston and Providence and centrally located to the spectacular beaches and coastline of... Cape Cod, Newport, Nantucket, Martha's Vineyard, and Block Island. The area is also home to fine dining, thriving historic districts, and a short commute to New England ski areas.
The College annually serves more than 11,000 credit students and 18,000 students who participate in noncredit activities. Bristol Community College is one of the largest employers in the region and is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol Community College actively encourages candidates of all backgrounds to apply and achieve our vision to change the world by changing lives, learner by learner. Bristol Community College is a public community college accredited by the New England Association of Schools and Colleges (NEASC). www.BristolCC.edu