POSITION SUMMARY: Oversees all aspects of loan processing (including document preparation) and document imaging responsibilities for all bank loan types, including commercial, ag, consumer, residential mortgage, and secondary market loans. Coaches and develops loan operations employees with open communication and works to build a culture characterized by teamwork and high morale. Teams with credit administration staff and loan operations to meet/exceed service expectations of customers.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
Leads and develops Commercial/Ag Loan Processors, Mortgage/Retail Loan Processors, and Document Imaging Specialists.
Supervises and directs the work flow of employees.
Oversees onboarding and training of new employees within the department.
Promotes teamwork and open communication within the team and across other departments in the bank.
Monitors staff performance and recommends staffing changes as needed.
Stays knowledgeable and follows all bank policies and procedures; disseminates information to employees within the department.
Establishes and monitors performance objectives for direct reports. Conducts performance evaluations using supportive documentation and provides follow-up with employees on development and performance goals.
Coordinates loan operations projects with appropriate personnel, including setting timelines, testing, and implementation.
Establishes, reviews, and manages the quality, efficiency, and compliance of policies and procedures.
Reviews technical exceptions and deficiencies.
Sets processes and procedures for loan file maintenance.
Resolves complex loan servicing and loan processing issues as needed.
Manages the servicing of the existing residential and secondary mortgage portfolios, including handling customer inquiries and overseeing escrow payments.
Supervises and develops the quality control process within the department.
Ensures HMDA compliance.
Oversees the transaction process of participation loans sold and/or purchased on SFBs core system (Jack Henry), including participation payments and draws.
Supervises the process and paperwork required to complete the sale of FSA guaranteed loans.
Serves as liaison between loan operations team and internal/external teams.
Attends Officers Loan Committee and Directors Loan Committee meetings and reviews loan reports with the loan officer.
Responds to internal and third-party audits in coordination with the Senior Credit Officer.
Maintains loan parameters on SFBs core system (Jack Henry). For example, setting up new loan types and maintaining existing loan types.
Acts as loan software administrator by setting up users. Tests documents, products, and releases. Calls software support with documentation issues.
SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:
Verifies that proper approvals have been obtained and regulatory, credit policy and operational requirements have been met.
Assists in coordinating & preparing responses to various internal and external audits of the bank. Assists with regulatory exams as needed.
Complies with all government regulations and Bank policies and procedures, including Fair Lending and other non-discriminatory regulations.
Other duties as may be assigned.
Officers’ Loan Committee (OLC) - non-voting member
Directors’ Loan Committee (DLC) - non-voting member
Process Improvement Committee
Associates degree in a business curriculum desired
High School Diploma or equivalent required
A minimum of 3-5 years of experience working for a financial institution or similar company.
A minimum of 3-5 years of experience in either commercial/ag or mortgage/retail loan processing is required. Experience with both is preferred.
A minimum of 1 year of experience supervising other employees.
Other Skills and Abilities
Strong communication skills, both written and verbal
Excellent leadership skills.
Ability to make timely decisions in a fast-paced environment.
Strong organizational skills. Can work independently and prioritize.
Ability to assess problems and/or unusual situations and develop logical solutions
Ability to deal with customers, employees, and external teams with tact, diplomacy and confidentiality.
Thorough knowledge/understanding of legal and regulatory matters and industry trends, or ability to seek answers using provided resources.
Internal Number: 9177
About Security Financial Bank
Security Financial Bank (SFB) is a $490 million independent community bank with five locations in West Central Wisconsin. SFB started in 1934 in Durand, WI. We strive to build positive relationships with our customers, communities, and each other. We hire employees who have a great attitude, possess valuable knowledge, and work together as a team.
SFB is a growing bank, which provides opportunities for growth and development. In addition to robust training opportunities, our employees enjoy paid time off, volunteer time off, holiday pay, and a wide array of insurance coverages.