PRINCIPLE ACCOUNTABILITIES: Under the general direction of the Manager, FEPOC Training, the incumbent’s accountabilities include, but are not limited to, the following:
Duties and Responsibilities
Develop and deliver instructionally sound educational and training materials in a variety of formats to the satisfaction of clients. Deliver Instructor-led Training to the expectations and satisfaction of clients. Master content from existing sources well enough to communicate it in plain language. Training conducted spans a wide range of functional or technical content areas, including computer systems, software tools and FEPOC processes.
Collaborate with SMEs, instructors, clients, and internal staff in the development and delivery of high-quality curricula and courses and associated support materials using a systematic, repeatable approach. Acts as an internal expert to review, modify, and redesign training materials produced by others to reflect current research and best practices. Provides feedback and guidance on classroom and online facilitation best practices and staff who are called upon to teach specific in-depth classes.
Leveraging Adobe Captivate or other eLearning technologies, design and develop training programs and job aids for instructors and learners in online synchronous environments. Deliver audio enablement when required. Implementing course materials in learning management system or another approved channel.
Design instructionally sound educational and training materials in a variety of media and modalities. Design simple job aids (e.g., decision tables, step-action charts, quick reference guides). Work with technical development staff as appropriate to assure faithful implementation of designs. Document project-specific processes and standards. Implement Section 508 and SCORM requirements for training products.
• Bachelor’s Degree, preferably in Instructional Design, Adult Education, Distance Learning, or equivalent experience. • 5-8 years of experience as an Instructional Designer in either higher education or Government environments. • Experience designing a variety of types of technology-enabled learning solutions (e.g., e-Learning, interactive multimedia, synchronous and asynchronous online training, games, simulations, informal learning opportunities). • Experience applying learning theories to the design of effective learning solutions for synchronous and asynchronous environments. • Expert-level design and development of courses using tools such Adobe Captivate, inclusive of audio-enablement and interactivity. • Experience developing and delivering training for a variety of software tools and technology concepts such as Agile, Waterfall, Software Development Lifecycle and Project Management Lifecycle, among others. • Experience developing learning solutions addressing higher-level thinking.
• Knowledge of BCBSA and CareFirst Healthcare products or relevant experience in the healthcare insurance industry. • Experience designing courses for implementation on platforms such as PeopleSoft Human Capital Management/Learning Management System
• Expertise in FEP BlueCross BlueShield members, benefits, claims, or enrollment subject matter(s) and applications. • Established relationships with the FEP Director’s Office and BlueCross BlueShield Plans. • Incumbent is expected to learn Adobe Captivate 9 within 3 months of hire and demonstrate proficiency at 12 months.
• Working knowledge of BCBSA Plan clients. • Ability to define measurable learning objectives • Ability to write strong, valid assessment questions and experience writing practical exercises • Ability to design solutions addressing a broad range of content domains (e.g., technical, administrative, quantitative, soft skills) • Strong analytical and critical thinking skills • Ability to synthesize content from multiple sources • Ability to sequence information to optimize learner understanding and retention • Ability to present complex content in easy-to-understand form • Strong ability to write for different purposes and different learning types (e.g., reports, proposals, audio scripts, instructor guides, job aids) • Ability to integrate text, images, video, and audio in training solutions • Working knowledge of 508 compliance and SCORM requirements • Excellent verbal, interpersonal, and written communication skills • Strong quality control standards with attention to detail • Problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions • Ability to frequently change priorities in a fast-paced environment • Outstanding level of professionalism in providing client support, including the ability to exercise good judgment, discretion, tact, and diplomacy • Sound business ethics, including the protection of proprietary and confidential information • Team player with ability to work with all levels of internal staff, as well as external clients and vendors • Effective time management skills with emphasis on quality and timely completion of tasks • Ability to work independently and collaboratively with minimal supervision.
Department: Learning and Development
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Internal Number: 12726
About CareFirst Blue Cross Blue Shield
CareFirst is the health care marketplace leader in more ways than one. We are the largest health care insurer in the Mid-Atlantic region, employing more than 5,000 associates and serving nearly 3.4 million members in Maryland, the District of Columbia and Northern Virginia.We are also innovation leaders – our associates are continually finding creative and effective ways to deliver greater value and service to our members and improve the quality of life in our communities. The new normal for the health care industry is constant change and evolution and CareFirst strives to drive the future of health care through our advanced solutions.We promote learning and development by encouraging and supporting our associates to invest in their own learning and development. We are guided by a powerful set of values that inform and influence our interactions with each other, our members and our community.