Schedule: M-Tu 8am-5pm*, W 9am-6pm*, Th 8am-5pm*, Fri 8am-4:30pm Saturday: Average of 2 per month, 9am-12pm. *Subject to change during times of high demand. Specialist will work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students, cover college fairs, recruitment events, etc.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation.
Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive
compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
The individual for this role is one who can generate excitement from potential students towards the many opportunities that Columbus State has to offer, while building and maintaining positive relationships with students, parents, counselors, teachers and community members. This individual will guide students through the admissions process, while providing support and encouragement. Sales and customer service experience would be beneficial background for this role in addition to displaying exemplary phone and presentation skills.
Represents and promotes the college and recruits prospective students. Provides information of interest to potential students on programs of study, campus services and resources, student life, and opportunities for campus involvement. Arranges and conducts targeted recruitment activities within a specified territory. Explains educational program options and transfer opportunities, and assists students with developing a plan of action and setting proper expectations. Maintains regular follow-up communication via phone, email and/or text message with students to ensure they are progressing through the application/enrollment process. Assists with on-campus visits, providing campus tours, special event programming, Presents admissions presentations in front of large and small audiences of diverse age-ranges and backgrounds while maintaining audience engagement.
Collaborates with and executes referrals to admissions office team members and other college departments/personnel to facilitate enrollment. Builds and fosters relationships with both internal and external stakeholders; i.e. enrollment management and student services, academic affairs, etc. Maintains regular contact via phone, email and/or text message with future students and other stakeholders in assigned high schools, career centers, community and government agencies, and business and industry entities.
Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. Keeps accurate records, completes and maintains all required documentation, including input of contacts into CRM, as well as outreach activity statistics and reports.
Usual Physical Requirements:
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.
Knowledge, Skills and Abilities:
Knowledge of: Territory management, marketing, recruitment and outreach operations; communication and relationship-building strategies; customer service and public relations principles; community college philosophy and operations, student development; admissions and enrollment management objectives and strategies; family rights and privacy act; report development and analysis; event planning; student information system functions and queries; CRM system functions; computer software programs, applications, database management; standard office practices and procedures.
Ability to: Appreciate diversity and work effectively with persons of varying cultures and backgrounds; develop and maintain positive and productive working relationships with associates, supervisors, job contacts, and general public; speak effectively to individuals and large groups; answer routine and complex inquiries in-person, by phone, by email, using online chat and other social media tools; exhibit a pleasant telephone manner; work independently, demonstrating initiative and follow-through, as well as work as part of a larger team; organize and manage multiple tasks; demonstrate flexibility; maintain confidential and sensitive information; maintain accurate and complete work records; implement program evaluation and data analysis.
Skill in: Verbal and written communications; public speaking; developing, organizing, implementing, and evaluating outreach initiatives, programs, and special events; multitasking and project management; maintaining good public relations and excellent customer service; follow-up; problem solving; application of job software programs; general typing and administrative work; operating general office equipment.
Bachelor's Degree in Business, Marketing, Public Relations, Communications, Higher Education Administration, or closely related field, with at least one year of experience in Sales, Recruitment, Marketing, or Public relations. An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2659_1566398035
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.