The Highlands Sports Complex (THSC SFM, LLC) is located just outside of Wheeling, WV. The area is home to the Highlands, the largest retail complex in the Northern Panhandle of West Virginia. The complex will be the perfect complement to the multiple stores, restaurants, hotels, and other entities in and around Ohio County. THSC SFM, LLC includes approximately 200,000 sq. ft of covered indoor space featuring 6 basketball/volleyball courts, full size indoor turf field, play climb area, arcade, café, fitness center, team rooms, multi-purpose rooms, outdoor synthetic turf fields, outdoor adventure park and zip lines.
POSITION SUMMARY: The General Manager is responsible for the financial and operating performance of THSC SFM, LLC. The objectives for this position include:
1.Optimizing overall profitability 2.Creating a culture of accountability which supports the organizational values 3.Meeting or exceeding annual growth objectives 4.Facilitating interdepartmental collaboration 5.Employee retention and staff development 6.Development of employee and operating policies 7.Implementation of major business initiatives 8.Implementation of solutions and systems that support the seven areas above
DUTIES AND RESPONSIBILITIES: •Analyze operations to evaluate performance of the company and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change •Appoint department heads or managers and assign or delegate responsibilities to them oEstablish departmental responsibilities and coordinate functions among departments and sites •Confer with the client, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems •Coordinate the development and implementation of budgetary control systems, record keeping systems, and other administrative control processes •Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency •Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments •Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity •Implement corrective action plans to solve organizational or departmental problems •Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services •Represent the organization and promote its objectives at official functions, or delegate representatives to do so •Serve as liaisons between organizations, shareholders, and outside organizations •Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies •Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products •Direct and give strategic direction to all departments •Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities •Organize and approve promotional campaigns •Prepare budgets for approval, including those for funding and implementation of programs •Review reports submitted by staff members in order to recommend approval or to suggest changes •Continually research new technologies to increase efficiency within the business •Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities •Lead staff to deliver superb customer service
Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
Proven management and leadership experience in the food and beverage, sports, and/or fitness industry
Operational knowledge of F&B, fitness facilities, and sport clubs as well as parties, corporate events, and teambuilding preferred
Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness memberships, and other related services preferred
Prior experience managing marketing programs
A minimum of 5 years of management experience
Operational knowledge of risk management
Skilled at identifying and creating opportunities to deliver revenue goals
Sports programming and sports event operations expertise required
Bachelor’s degree in business management, sports management, marketing, hospitality, related field, or equivalent experience
WORKING CONDITIONS AND PHYSICAL DEMANDS
Will be required to sit and or stand for extended periods of time
Facility has intermittent noise
Must be able to lift 50lbs
Overnight travel 3-5 weeks yearly as needed
About Sports Facilities Management- The Highlands Sports Complex
SPORTS FACILITIES MANAGEMENT: THE LEADING AUTHORITY IN COMMUNITY RECREATION & SPORTS TOURISM
From great idea to grand opening…and beyond, you’ll be amazed at what SFA & SFM can do for you. As founding members of Aspen Institute’s Project Play and a strategic partner to city and county governments, we’re uniquely suited to guide you through every step of planning, funding, opening, and managing a sports, recreation, events, or wellness complex.
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