JobDescription : The Role: S&P Global Market Intelligence is seeking an Analyst for our Technology, Media & Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.
The Location: Charlottesville, VA The Grade: (relevant for internal use only) G7
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own. The Impact:
The TMT Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Analyst, you serve as the "face" of the company. Going above and beyond in our service offering is where this team adds value.
If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
The Career Opportunity:
If you're a self-starter who's ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities within the team, including working with our internal research and editorial teams, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as a Product Operations Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
The Team / The Business:
To ensure that our clients have partners to support them in their success, S&P Global's Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
Strong problem solving/critical thinking skills
Passion for client support
Attention to detail and ability to multi-task
Excellent verbal and written communication skills
Microsoft Excel skills
Our Hiring Manager says:
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up (Media was the top industry for surveys scores last year). We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don't have a thirst to be continuously learning about the industry and keeping up to date on recent events and the major players, this job is not for you.
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Internal Number: 6495327
About S&P Global
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