Title: Associate Director, Business Systems and Operations
The Associate Director of Business Systems and Operations is a member of the Stanford University ADAPT Business Technology Services team, reporting to the Director of Business Systems and Operations for OOD. The Associate Director is responsible for the day to day management of a Salesforce business analyst team, as well as serving as the technical liaison between business users and University IT. The Associate Director will be part of the continuous improvement effort of ADAPT processes; they will work with business owners and technical staff to gather needs and apply their strong systems knowledge to analyze and build out requirements, identify gaps, and drive organizational change.
Exercise full management responsibility for a team of business analysts, working on all phases of application development lifecycle
Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary
Provide resource planning for own work group
Participate in broader scope strategic planning for ADAPT, a large, complex, organization-wide initiative
Monitor technology trends and evaluate emerging technologies for adoption and implementation. Engage in long-term roadmap planning for the Salesforce platform
Propose, conceptualize, design, implement, and develop solutions from end to end and be responsible for the applicable technical architecture and documentation
Lead testing, debugging, change control, and documentation for major projects within the team
Define complex application development administration and programming standards
Lead the support, maintenance, operation, and upgrades of applications
Resolve complex technical problems
Review the physical design of existing systems for optimizing performance
Work with other technical developers and administrators to develop standard documentation, processes and procedures
Provide oversight and governance of Salesforce projects
Serve as the product manager of Salesforce for Office of Development and Stanford Alumni Association.
Act as a key contributor to solution design and architecture for all advancement systems.
Education & Experience
Bachelor's degree and five years of experience or combination of education and relevant experience required
8+ years of overall CRM experience with 3+ years of experience as a Salesforce Architect preferred
Required Knowledge, Skills and Abilities
Detailed understanding of relevant technical knowledge and problem resolution.
Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.
Demonstrated ability to lead, motivate, and develop staff.
Ability to quickly learn and adapt to new technologies and programming tools
Demonstrated experience in designing, developing, testing, and deploying applications
Strong understanding of data design, architecture, relational databases, and data modeling
Thorough understanding of all aspects of software development lifecycle and quality control practices
Ability to define and solve logical problems for highly technical applications
Strong communication skills with both technical and non-technical clients
Demonstrated experience leading activities on structured team development projects
Ability to select, adapt, and effectively use a variety of programming methods
Ability to recognize and recommend needed changes in user and/or operations procedures
Desired Knowledge, Skills and Abilities
Demonstrable experience in Salesforce implementations with strong expertise in Sales Cloud, Service Cloud, Force.com
Experience managing large-scale implementations of CRM solutions
Experience with environment management, release management, code versioning, and deployment methodologies
Knowledge of team collaboration tools such as Confluence and JIRA desired
Classification: IT Technical Manager 2
Job Family: Information Technology Services
Job Code: 4806
Job Grade: L
Department: Business Technology Services, Office of Development
Location: Office of Development, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.