Job Description & Salary RangeThis is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center - the wage range for the Access Representative is $19.30 - $26.09.UC Title: Access/ Senior Access RepresentativePosition Number: 10003633Reports to: ManagerWorking Title: Access/ Senior Access RepresentativeCost Center: Patient Access Center (8571)Bargaining Unit: EXFLSA: NonexemptJob Code: 9098Date Created: 09/06/2019Shift: Variable ShiftHours: 20.00
Position Summary: The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
Salary Range: This position can be filled as a Access Rep or Sr Access RepRate Minimum $19.30 Maximum $26.09
Required Qualifications: Ability to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadDemonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of insurance programs and/or government programsDemonstrated knowledge of medical terminologyExcellent written and verbal communication skills in EnglishMinimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Access Rep)Must demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications: Bilingual skills in English and Spanish and/or VietnameseDemonstrated experience working with a patient registration software systemKnowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
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