UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UW Medicine Eye Institute has an outstanding opportunity for a full-time, OPHTHALMIC TECHNICIAN 2, based at the Karalis Johnson Retina Center in South Lake Union.
Reporting to the Karalis Johnson Retina Center Manager, the Ophthalmic Technician 2 assists and/or performs complex clinical diagnostic eye examinations and procedures as delegated by the ophthalmology and optometry teams. The Ophthalmic Technician 2 also participates in clinic and selected divisional activities to promote improved patient care delivery, problem-solving, communication and professional development for self and others. This position will be based at the Karalis Johnson Retina Center, but may be needed to cover duties at the Eye Institute at Harborview.
Utilize appropriate skills and judgment in the assessment and delivery of patient care in accordance with established standards of care in ophthalmology and in collaboration with other members of the healthcare team
Complete appropriate intake assessment of patient appointments according to established guidelines set by the clinic practice manager and the medical director, including reviewing the medical record prior to physician examination
Complete all ophthalmic imaging tests as ordered by the physicians such as: Amsler tests, Stereo tests, Applanation tonometry, Tonopen, Exophthalmometry, Visual Field–Goldman, Visual Field–Humphrey, Ishihara Color Vision Test, Keratometry, Lensometry, Ocular motility measurements, and Practical microbiology
Report findings of tests and procedures according to established policy, such as Schirmer tear test or equivalent, Visual acuity (Distance), Visual acuity (Near), Potential visual acuity, Advanced slit lamp examinations, Refractometry, Worth 4 dots tests, Independent Ultrasound A-scan tests, CVF (confrontation), Topography, Wavescan, Pupilometer, Retinoscopy, A/C Evaluation, Dominant Eye testing, Pupil Evaluation, EOM Evaluation, Aseptic Technique, IVFA Injections, and blood draw
Ensure quality and safety of all patients and imaging following appropriate hospital and Eye Institute policies and procedures
Document patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record utilizing the designated electronic medical record (EMR)
Act as an advocate for the patient/family through such activities as case conferences, case management by telephone, or email while safeguarding patient’s privacy and confidentiality
Perform complex clinical diagnostic eye imaging and procedures within scope of certification including: patient intake activities, routine technical procedures, administer topical medications, assist with procedures, demonstrate general laser precautions, dispenses contact lenses, provide patient education, demonstrate age-specific patient interaction, and triage patient telephone calls
Assist providers with ophthalmic imaging procedures such as flourescein angiography
Under physician direction, administer diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions within scope of certification
Monitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staff
Answer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriate
Customer Service and Team Behaviors
Greet all customers, patients and families with a smile; communicate pleasantly and in a manner that optimizes service excellence
Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered
Ensure positive and professional first impression of the clinic
Monitor and ensure pleasant atmosphere and patient throughput of imaging waiting areas
Advocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently first
Appropriately direct patients and others to the other departments across the medical center as needed
Act promptly and effectively in managing self, caring for patients, directing other employees and responding to administrative needs during an emergency situation
Participate in and support quality assessment and quality improvement activities
Maintain and improve own clinical professional competence, knowledge, and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols, and standards of practice in performing clinical duties
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines
Participate as delegated in the orientation of new staff and act as a preceptor to new technicians or students
Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization
Ability to rotate to satellite sites of service
Other duties as assigned
REQUIREMENTS: Completion of an approved ophthalmic technician program and one year of experience; Certified Ophthalmic Assistant OR equivalent education/experience.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.