Client Services Account Manager (Commercial Bank) - German Language
About JPMorgan Commercial Bank
Commercial Banking Services more than 30,000 clients, including corporations, municipalities, financial institutions and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Commercial Bank International focuses on European subsidiaries of US companies who have a banking relationship in the US, and require traditional banking services in Europe. The Treasury Services client service team has full responsibility for service delivery to these Commercial Bank clients in the region.
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The Client Service Account Manager will maintain and enhance best in class client service to a designated portfolio of
Commercial Bank clients. The CSAM is the client's 'trusted advisor', someone who knows their business very
well, the products and services they have bought, and who gets to know and build strong relationships with the client
contacts. Representing the client's needs both internally and with the client themselves is key, to ensure that service
and operating issues and opportunities are effectively and well managed. The clients will be based in region and for this
reason there will be a strong requirement for language support in English as well as German or French.
Develop, maintain and broaden partnerships with Clients
Understand Clients' business to predict their needs and provide appropriate solutions
Become the Clients' trusted adviser
Assist in developing and executing strategic client plans
Promote use of self-service tools to reduce number of client enquiries
Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
Promote sharing of experience and best practice across the Service team
Participate in and support TS initiatives
Identify opportunities for product development and enhancement
Ability to develop and mobilise internal networks and resources
Ability to effectively use and manage multiple systems
Ability to travel frequently to meet with clients
Client service experience Knowledge and understanding of the Commercial Bank Knowledge and understanding of Treasury Services products, processes and risk.
About J.P. Morgan's Corporate & Investment Bank:
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com .
"JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme."
Internal Number: 6322144
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