The Account Administrator Development Program is a program designed to provide an entry-point to becoming a successful insurance professional and prepare Associates for an Account Administrator role. The program provides educational opportunities and a broad range of on-the-job learning experiences with exposure to elements of marketing, servicing, and renewal of accounts. Through a mix of coaching and hands-on work, participants with the desire, skills, and abilities can advance to positions with increasing responsibility.
What will I do during the Program?
Obtain a basic knowledge of insurance coverages and rating concepts
Gain a good understanding of general insurance accounting
Master the use of our agency management software
Enhance interpersonal communication skills
Learn the dynamics of a teamwork environment
Be trained on the skills required to perform an Account Administrator position
What will I do as an Account Administrator?
Provide technical and administrative support, including, but not limited to the following:
Assist in the renewal process
Respond to and fulfill the requirements generated by the agency management system
Provide assistance in the new business process as requested
Check and process audits
Responsible for reconciling billings and correcting accounting criticisms
Execute all changes requested on policies, monitor for receipt of company endorsements, and process same
Provide premium breakdowns as requested
Compile preliminary numbers for promulgating experience modification, and order worksheets from appropriate rating bureaus for department associates, if required
Receive and prepare certificate requests; responsible for advising appropriate department associate of complex or unusual certificate requests
Enter data into the agency management system and verify by sight that keyed data is accurate, complete, and conforms to established procedures
File all written and conversation log correspondence and other documents
Prepare written correspondence and make telephone calls to underwriters or clients as requested
Bachelor's degree in Business, Finance, Economics, or related program preferred or equivalent education and/or experience required
GPA requirement is 3.2 and involvement in a combination of sports, student government, college clubs, community service, and work is desired
One plus year of customer service experience strongly preferred
Proficiency in Microsoft Word and Excel
High aptitude for accuracy in mathematical calculations
Strong attention to detail required
Strong organizational and time management skills; ability to prioritize workloads to meet time sensitive deadlines
About Lockton Companies
Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives.