At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Area Sales Manager within PNC's Retail Expansion organization, you will be based in Houston, TX.
Generates new consumer and business opportunities and drives all aspects of location(s) performance, including individual expectations for outside business development. Demonstrates PNC's values through active involvement in community organizations in a leadership capacity. Builds a high performing team through the attraction, on-boarding, coaching and development of location team members. Builds market share, revenue and loyalty through proactive interactions with clients.
Develops and oversees the execution of strategies for one or more locations in a market to actively acquire new clients and ensure business results are met. Focuses on bringing PNC's products and services to the client through a varied set of event types. Enhances PNC's involvement in community relations by understanding the market's growth strategy and managing a network of senior internal and external partnerships. Responsible for managing two or more Solutions Center Managers.
Leads effective problem resolution. Accountable for the successful, appropriate, and timely resolution of issues. Identifies trends negatively impacting customer experience and collaborates with appropriate partners for resolution.
Drives the employee experience. Inspires, motivates, develops and grows team members and supervisors. Leads change efforts and owns all outcomes. Leverages reporting and sales tools to proactively identify and successfully convert promotional sales opportunities.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.
Selling and/or observing at non-PNC locations requires reliable transportation and ability to lift and carry as follows: - Transportation: Managers must have access to reliable transportation (in most locations, use of public transportation or ride sharing services is not sufficient) to perform the following requirements: -Travel on average to 2 4 activation/on-sites sites per day with promotional materials (see below). Daily travel distance can exceed 50 miles but will be limited to a defined geographic sales area. -Work locations and times are generally set in advance, however, are subject to change at any time. -Managers work at the activation/on-sites sites without other PNC employees at least 30-50% of the time. - Lifting and Carrying: -Managers are required to lift, carry and transport items that weigh up to 25 pounds each. -Items to be lifted, carried and transported include up to three large boxes of marketing materials, collateral, and other similar items as required.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.
Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.
Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being. Pursues opportunities for continuous learning to obtain knowledge and build on ability to use technology tools, such as mobile tools and digital wallets.
Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Internal Number: R003641
About PNC Financial Services Group, Inc.
The PNC Financial Services Group, Inc. (NYSE: PNC) is one of the largest diversified financial services institutions in the United States with assets of $361 billion as of March 31, 2016. Operating primarily in 19 states and the District of Columbia, PNC is organized around its customers and communities for strong relationships and local delivery of retail and business banking; residential mortgage banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management and asset management.