The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.
Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
Manage staff resource allocation while assisting with the development and oversight of the budget
Resolve complex and highly variable issues with significant departmental impact
Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
Ensure essential procedures are followed and contribute to defining workflow standards
Contribute to the objectives of the entire Transaction Services function
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
6-10 years of experience in a related senior level role with experience in trade / cash operations and management
Proven experience in creating and implementing processes that result in improved business performance
Effective verbal and written communication and analytical skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Purpose: The Head of Transfer Agency Operations Asia Pacific (Asia Pac) is responsible for service delivery to clients across core TA activities as well as execution of strategic initiatives in order to grow the business and meet organizational goals in the region., The incumbent to the role is expected to travel to lead this function, communicate strategy and priorities, and drive continual upgrades of talent and skills. . The Head of Transfer Agency Operations Asia Pacific reports to the Global Head of Transfer Agency, Specific areas of global responsibility will include:
Lead a team of professionals in the Asia PAC region to deliver quality end to end Transfer Agency services.
Continually enhance the Transfer Agency service offering through knowledge of competitors, industry and the regulatory environment.
Work closely and collaboratively with other senior management within the Global Transfer Agency management team to delivery standardised best practice service models.
Ensure regulatory and Citi policy requirements are met within each Asia Pac jurisdictions from a Transfer Agency perspective, working closely with the Global Heads of Transfer Agency AML and Change respectively and with the 2nd line of defence in the Asia Pac region.
Contribute to the management, strategic planning and direction of the overall Global Transfer Agency business.
Work closely and collaboratively with Transfer Agency Product, Technology and other business partners in the Asia Pac region.
Instil a client focus in the core operation, consistently meeting agreed client service levels and proactively managing and exceeding client expectations.
Identify, develop and retain key talent on behalf of the overall business.
Manage the performance of the direct reports, recognizing exceptional performance using the full range of supports within Citi.
Effectively manage a large cross jurisdictional operational team, embedding a culture of ethics and promoting employee engagement though the People Strategy and Operations Excellence training programme.
Continuously improve STP rates, efficiency/productivity through automation and process reengineering.
Implement best practise process and controls across locations to achieve high quality service output.
Ensure a robust and appropriate governance oversight model is in place to manage offshore and cross jurisdictional sites and vendors
Work closely with each jurisdiction in the Asia Pac region on the management of internal audits or other reviews to a satisfactory conclusion,
Manage end to end operational risk as it relates to Transfer Agency activities in the region.
Working closely with Change Groups (within and outside of TA) deliver projects in the region on time and within budget ensuring adherence to internal policy and standards.
Strategically allocate resources to maximise the business impact in the region.
Manage headcount according to budget commitments across all jurisdictions.
Actively participate at a senior level at key client meetings, RFPs, Board meetings etc.
Monitor and interpret the management information as well as internal and external benchmarks to assess and communicate the performance of the function.
Represent Transfer Agency at executive level internally as well as with Clients and Industry wide
Qualifications and Skills:
BS/BA degree or equivalent
Extensive years funds operations experience in the Asia Pac region.
Extensive years in a senior leadership role. Strong knowledge of Transfer Agency operations and applicable regulatory requirements.
Strong risk, control and problem solving skills.
Strong leadership and people development skills, able to develop diverse teams across a global footprint.
Proven ability to motivate and engage employees.
Excellent verbal and written communication skills with proven success interacting with senior management in Operations, Technology and Product.
Business and Commercial Acumen.
Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.
Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
Proven track record of balancing the need to take delivery risk in order to create time to market with the need for accuracy, diligence and thoroughness
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success. Citi is an Equal Opportunities Employer. ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------ Time Type :------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .
Internal Number: 6547847
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