Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About the role
The role of a Collections Specialist is to assist our customers be financially stable by providing payment options that will help their accounts be current. Collections Specialist must always provide options depending on the customer needs and ability to pay. Collections Specialist should also adhere to operational, procedural and regulatory laws and processes.
Interacts with customers by telephone to provide and/or gather more complex information and determine reason for delinquency Evaluates customer's financial situation and negotiates for full payment or creates terms for repayment
Keeps record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
Understands State and Federal regulations governing collection practices.
Knowledgeable of how to interpret and document information from various sources within the company's computer systems.
Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current.
May be responsible for skip tracing and/ or collateral analysis.
Refers more complex issues to higher level Collections staff.
Market Skills and Certifications
At least 2 years of tertiary education
At least 3 years of working experience as a collections specialist in a BPO environment
Preferably, with working experience in a financial campaign
Demonstrate ability to utilize negotiation skills, overcome objections, exude confidence in handling disputes, and work in a fast-paced environment
Knowledge of Collections state laws FDCPA, Mini Miranda and TCPA
Willing to work in shifting schedules
Willing to work in McKinley Hill, Taguig City
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website .
Department Overview The Operations Team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster. Operations teams perform bank operation processes across divisions of Consumer Banking, Wholesale Ops, Wealth & Investment Management (WIM), Payments, Virtual Solutions & Innovation (PVSI) and Community banking .
Internal Number: 6554290
About Wells Fargo
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