Berklee Online is the online extension school of Berklee, the preeminent institute of contemporary music and the performing arts. Berklee Online is the leader in online education for the next generation of producers, performers, and entrepreneurs in the evolving music industry. As such, jobs at Berklee Online are fast-paced, collaborative, and have the feel and agility of a startup, but operate under the umbrella of an established, world-renowned music and performing arts institution.
Under the supervision of the Senior Finance Lead for Berklee Online the Finance Associate is a multi-faceted role performing a variety of financial and operational functions supporting the day to day tasks of the team.
Student/Customer Service Facing
Handles incoming phone and email communications from online students, families, and prospects. Check voicemail and responds to students within a timely fashion. Provides customer service to both internal and external customers on student account related matters.
Assists students with various questions regarding their tuition statements including payments, tuition balances, payment plans, financial holds, and refunds.
Connects with online students to review their outstanding balances, and instructs online students regarding their financial obligations throughout their enrollment in online programs.
Audits and analyzes online students' accounts to verify the information is current and accurate
Receives and processes checks, wire and credit card payments against student accounts.
Provides Cash Receipt sessions to the business office for deposit on a daily basis.
Assists in preparation of special billings to third party payers of student accounts. Follows up on outstanding receivables related to third party partnerships as needed.
Provides applicants, students, and their families information about available sources of financial literacy, and tuition assistance.
Performs student service functions including assisting students with registration questions/processes; add/drop procedures, and refund policies.
Performs special projects as requested, assists in obtaining information for audit requests and ad-hoc reports
Prepares Cost Verifications for Military Students as necessary
Supports the student refund processes, including processing credit balance refunds monthly.
Supports the processing of all author and faculty related compensation requests
Analyzes and monitors revenue and expenditures for assigned department budgets.
Works with different types of data including billings, revenues, costs, inventory and end-user data, and summarizes key information for the team.
Prepare invoices for payment and ensures they are submitted in a timely fashion.
Handles all billing discrepancies and payment related inquiries from vendors.
Creates payment requests for royalty advances, and development fees.
Creates sales invoices for partnerships, and records customer payments.
Creates purchasing requisitions within the college's financial system.
Maintains customized computerized legacy systems, and reconciles general ledger activity with College ERP
Prepares monthly accounting journals and financial schedules for revenues and balance sheet details.
Supports Royalty Statement Processing
General Office Filing
Supports Contract processing as needed
Orders office supplies as needed
General office mailings
Check and open office mail daily
Other projects and or duties as assigned.
Knowledge and Skills Required/Desired
Prior experience in a customer service role, working with customers and or students
Experience in Higher Education, a plus
Experience with Workday and/or Salesforce a plus
Excel/Google Sheets experience highly valued
Excellent written, verbal communication, and organizational skills.
Must be proactive, self starter.
A pleasant friendly attitude, and service oriented approach a must.
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Temporary (Fixed Term)
Internal Number: R0002349
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.