Part Time or Full Time - Any experience level considered
Canine, Feline, Exotic/Avian, Lab Animal
General Description of Position: The receptionist provides the first impression of the hospital to clients and patients. The receptionist must be friendly, professional and courteous, and capable of handling many sometimes unrelated tasks at once balancing many potential interruptions.
Essential Functions: · perform opening procedures · prepare patient records, consent forms, and other similar documents for the next day · prepare information packets for new clients · greet clients and patients in a friendly manner · send thank you, sympathy and welcome-to-the-practice cards · admit patients · invoice clients · notify doctors of patient arrival · document all communications with clients in their permanent medical record · reconcile invoices and money at day-end · maintain and purge medical records · dismiss patients · handle telephone calls · maintain health certificate and rabies certificate files, including sending copies to appropriate government agencies · schedule appointments · receive signed surgery/treatment consent, euthanasia and payment agreement forms · dispense medications, pet food and supplies · schedule boarding · send reminder notices · handle miscellaneous correspondence · maintain up-to-date magazine selection in waiting area · perform data processing · perform progress report call-backs · file records · update client/patient files, including name, address, telephone · numbers and vaccination and heart worm history · present invoices, receive payment and prepare estimates · assist clients · handle emergency situations · maintain computer records and backups · maintain food and retail supplies · perform daily light cleaning of waiting area, office, public restrooms and exam rooms · perform closing procedures · perform other duties as assigned · General cleaning and building maintenance · Perform various other duties as assigned by doctor on duty or stockholders · Work Environment: Large, fast-paced hospital and boarding facility. High level of client interaction.
Job Requirements/Skills/Physical Demands: Good client communication and telephone skills, basic computer literacy. Must be able to handle multiple unrelated tasks simultaneously. Must be able to lift 50 pounds, work on feet all day and be able to endure long hours and stress.
Reports to: Hospital Manager
Telecommuting is allowed.
Additional Salary Information: Salary can be negotiated based on experience.
About Ark Animal Hospital
The Ark Animal Hospital Wellness and Urgent Care Center is an extended hour facility that treats and cares for small animals and exotic pets. We are a full service facility with a sister company downstairs that takes care of boarding and grooming.