Please include a cover letter for full consideration.
The Residential Life Program Coordinator Senior (Residential Life, Program Manager) is part of the central management team that provides leadership in developing a residential environment that fulfills the goals of Residential Services and the Division of Student Affairs. The Program Manager is a full-time master’s level staff member who lives off-campus. The Program Manager reports to the Assistant Director of Residential Life. This position includes working with diverse groups of students, staff, and faculty in a highly selective and competitive academic environment.
Supervise one Graduate Assistant for residential life student leadership initiatives. Provide oversight in the implementation of the student leadership model in residential areas; contribute to resident and staff educational efforts; chair, advise, and serve on departmental committees; assist with crisis intervention; and participate in professional development activities. The Program Manager will assist in the administration of departmental processes such as Student Staff Selection and Training, Professional Staff Recruitment and Training, Social Justice and Inclusion, Gregg Kindle Distinguished Lecturer Series, Residential Education Initiatives, and Leadership Development including co-advising the Residence Hall Association and National Residence Hall Honorary.
Please note:Required to work some nights, weekends and holidays. Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, ascend and descend up to five flights of stairs, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Student Leadership and Advising
Plan and facilitate advisor training for Resident Director and Assistant Resident Director Team
Serve as departmental liaison for the Student Leadership Framework, Leadership Development & Community Engagement, SOFO, etc.
Serve as a co-advisor to the Residence Hall Association officer board and oversee large scale programming for ~ 4000 residential students
Serve as the co-advisor to the National Residence Hall Honorary executive board
Recruit students to attend and present educational concurrent sessions at local, regional, and national student government conferences
Plan and facilitate student leadership training and quarterly retreats for RHA, NRHH and Programming Board members
Manage and allocate funds and ensuring all paperwork, contracts and program spending is in compliance with university regulations
Student Staff / Professional Staff Selection and Training
Manage candidate communication
Prepare marketing for selection processes
Manage, schedule and coordinate interview logistics
Directly supervise one Graduate Assistant (GA) for Student Leadership
Meet weekly with GA to provide on-going coaching, feedback and conduct annual performance evaluations
Work with RDs to promote student wellbeing, community satisfaction, community engagement initiatives
Work with GAs to develop and assess appropriate leadership development activities
Work with GAs to ensure supportive advising of NRHH
Assist in the selection and training of all RDs, ARDs, GHAs, GAs and RAs
Conduct special planning, evaluation, and data gathering for continued improvement of the residence halls
Coordinate departmental recognition programs and events
Participate in departmental meetings
Participate in weekly one-on-one meetings with supervisor
Chair, advise, and/or serve on departmental committees
Provide quarterly and year-end reports on centralized Residential Life initiatives
Represent the department at University-wide events such as Wildcat Welcome, Family Weekend, Wildcat Days, Senior Week, and Commencement
Represent Residential Services on various University, divisional, or departmental committees
Crisis Management & Student Conduct
Serve in a duty rotation to provide 24-7 emergency assistance to staff living on campus and carry a cell phone at all times (unless on vacation)
Respond, in coordination with other professional Residential Services staff members, to critical incidents occurring on campus
Ensure appropriate follow up on student wellness and crisis concerns by RDs and ARDs
Follow up and advise staff on appropriate administrative resolution procedures
Maintain consistency by monitoring the administrative resolutions of RDs
If needed, provide administrative resolution for residential students with repeated or serious violations of University policy (may include co-hearing cases with the Office of Student Conduct)
Plan and participate in department and division-wide professional development activities
Work with Resident Directors to develop an annual professional development plan.
Attend regional or national workshops/conferences for continued development and training
Stay current in professional development by reviewing articles, journals, books and/or websites
Develop connections with staff in various University offices including but not limited to Northwestern Dining, Counseling and Psychological Services, Dean of Students, University Police, Health Promotion and Wellness, Student Conduct, and Campus Inclusion and Community
Performs other duties as assigned.
Bachelor’s degree from an accredited university
One to three years full or part time experience in residential life, housing, student activities, or student affairs
Minimum Competencies: (Skills, knowledge, and abilities.)
Well-organized, positive and results oriented.
Ability to work in a fast-paced environment with daily priority changes.
Candidate must possess excellent interpersonal communication, organization, administration, supervision skills and experience as well as a commitment to inclusive communities and student development
Master's degree in higher education administration or similar program and
Two to three years of experience in residential life with increasing responsibility including extensive experience in leadership development, advising, student and community development, staff selection and training, and social justice.
Preferred Competencies: (Skills, knowledge, and abilities)
Understanding of the educational environment at highly selective institutions like Northwestern.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 37188
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.