Assistant Director of Sales and Student Engagement is responsible for leading and managing the Goggin Ice Center Skate/Pro Shop sales area, which includes the development and implementation of policies, procedures, and budget. Responsibility for sales, including but not limited to: program registration sales, retail sales, and rental equipment. This position will lead and assist in developing reports showing weekly, monthly, and yearly goals and key performance indictors (KPIs). This position will have direct responsibility for student group engagement, public skating sessions, and will assist with on-ice instruction as needed. Assistant Director of Sales and Student Engagement will be responsible for continuing and developing new relationships with other University and community groups that further the mission of Miami University and Goggin Ice Center.
Duties/Physical Demands: • Act as Manager on Duty and perform duties with limited supervision while making independent decisions that reflect the overall mission of Miami University and Goggin Ice Center.
• Lead and develop ongoing policies, procedures, budgets, and strategic planning focused on risk management and increasing sales for Skate/Pro shop and programs and events.
• Direct the recruitment, hiring, training, scheduling, supervising, and evaluating of Customer Service staff including benefit eligible, students, and part-time staff.
• Direct all in-store and on-line sales for Goggin Ice Center programs, event registration, and retails sales, including upkeep and maintenance of computer software used for sales, registration, reporting, and inventory.
• Oversee the purchasing of the Pro Shop “merchandise mix;” work with the University Bookstore buyer to place orders via university procedures and retail compliance of contracts, partnerships, and sponsors.
• Assist in the development of goals and KPIs for areas assigned and responsible for creating reports that show metrics for goals and KPIs.
• Manage events and programs for Miami students, staff, and surrounding community members with an emphasis on participation growth, retention rate, risk management, and customer service.
• Maintain a safe and secure store; ensure the safety of participants, patrons, employees, and merchandise by developing and implementing safety and security procedures
• Bachelor’s degree or four years’ experience in ice-related sports and/or activities, or an equivalent combination of education and/or experience.
• Employment for this position is contingent upon providing a set of fingerprint impressions and satisfactorily completing a criminal records check.
• Current CPR and 1st aid training certification or ability to become certified
EO/AA Statement and Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of sex/gender (including sexual harassment, sexual violence, sexual misconduct, domestic violence, dating violence, or stalking), race, color, religion, national origin (ancestry), disability, age (40 years or older), sexual orientation, gender identity, pregnancy, status as a parent or foster parent, military status, or veteran status in its recruitment, selection, and employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at (http://www.miamioh.edu/campus-safety/annual-report/index.html), which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2225.
• Bachelor’s degree or four years’ experience in ice-related sports and/or activities, or an equivalent combination of education and/or experience. • Employment for this position is contingent upon providing a set of fingerprint impressions and satisfactorily completing a criminal records check. • Current CPR and 1st aid training certification or ability to become certified
Internal Number: 496047
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”