About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Student Services Advisor is responsible for coordinating, advising, and assisting in all aspects of the student's experience while students are enrolled in courses and programs based at the Northeastern University - Vancouver campus. This involves making sure that student's enrollments, accounts, study permits, and logistics have been effectively managed and communicated. Strategies deployed to be successful in this role will ensure that students enrolled in Vancouver campus location programs (Online, hybrid, and on-ground) will experience a high level of customer satisfaction with their experience. This role will work collaboratively across the university's various academic, enrollment, financial, international, and student services offices. The Student Services Advisor role will dually report to the Dean of the Vancouver Campus, and the Associate Director of the Office of Global Services (Toronto).
Responsibilities: This staff member will also serve as a Regulated International Student Immigration Advisor (RISIA) and will provide advising services to international students and scholars per federal guidelines. Advising topics include, but are not limited to advising and supporting students in pursuit of their study permits and any associated working permissions (which may consist of off-campus, co-op and postgraduate), as well as compliance requirements related to insurance and related regulations. This role will provide accurate and timely information to a diverse range of students, which may include visiting students, study away students, and transfers from other NU global campus locations, and will facilitate student support through other internal and external support departments and staff.
With a holistic mindset, this person will take a proactive approach to provide comprehensive advising. While they will regularly respond to students inquires, they will also proactively identify and advise students where students may need guidance and support in maintaining study permit conditions, cultural adaptations, academic support, and more. They will also assist with proactive future planning that will effectively anticipate the future needs in the student lifecycle, related to immigration regulations and other support measures.
The Student Services Advisor will generally support the broad range of student services at the Vancouver campus location, which includes but is not limited to advising, orientations, information sessions, and support services grounded in CBIE and NAFSA best practices in service of the goal to retain and engage international students in the university community. Additionally, this role will communicate and coordinate with various departments at all Northeastern campus locations regarding campus coordination and general inquiries.
Support the overall enrollment and retention goals of the Vancouver campus location through comprehensive student support.
Provide support for the cultural transition and experience for students, and offer ongoing academic guidance for successful performance, in partnership with campus student services staff
Delivering orientation programs for initial and transferring students and ensure a smooth transition to the Vancouver campus. This includes all intake and transfers procedures for international students.
Advising on the interpretation of immigration regulations and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council.
Provide support and monitoring maintenance of study permit conditions, enrollment status, and compliance with federal regulations for international students on campus.
Advising on requirements and timing related to students' co-op planning, including academic trajectory in conjunction with academic advising staff.
Managing and solving any status issues for international students and providing support and information for resolution of study permit challenges as necessary.
Build and maintain relationships with internal and external university partners and assist in managing the myriad aspects of the student experience, including course registration, student financial accounts, co-op coordination, career services, and degree completion.
Utilize CRM (Salesforce), Sunapsis and student information systems reflect an accurate student record and student reporting functions.
Support programming efforts through logistical and academic coordination of a variety of degree and non-degree programming efforts. This may include coordinating with other Vancouver campus location staff, faculty, and program staff, as well as central campus administration.
Immigration Consultant Certificate (in good standing with the Immigration Consultants of Canada Regulatory Council (ICCRC) as a Regulated International Student Immigration Advisor (RISIA)
3-5 years of formal experience in international educational exchange as a RISIA is required
Exceptional level of attention to details, customer service, and stakeholder management skills in order to support Canadian international student services and to handle cases.
High level of interpersonal and communication skills.
Proficiency in intercultural relations issues and strategies.
Experience with US federal regulation governing nonimmigrant visa categories, compliance, and reporting.
Fluency in languages other than English.
Experience living or working abroad.
Salary Grade: 11
Equity and diversity are essential to academic excellence. An open and diverse community fosters inclusion and we encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. All qualified candidates are encouraged to apply.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.