Associate Director, International Student Services
October 1, 2019
Associate Director, International Student Services
About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Associate Director of International Student Services will lead and support the range of advising and support functions within the Office of Global Services (OGS) for international students at the Canadian campus locations in Toronto and Vancouver, bolstering the holistic student experience. Situated in Toronto, the Associate Director will report to the Director for Academic Support and Student Services and with a dotted reporting line to the Dean of the Toronto campus.
This position will oversee the International Student and Scholar advising and experience at the Canadian locations and serve as the lead official on matters relating to immigration. This person will create and launch pro-active strategies to deliver innovative and responsive advising, information sessions, and services grounded in best practices to engage, support, and retain international students in the university community. This position will execute the activities on the ground in Toronto, while overseeing Vancouver campus, but all work in Vancouver will be achieved through another individual. This position will also support government, industry-sponsored initiatives, and any other programs or efforts that relate to international students are within the scope of this position.
At the Toronto campus specifically, the Associate Director will provide accurate and timely information to a diverse range of students, which may include visiting students, study away students, and transfers from other NU regional campuses, and will nurture and facilitate student referrals to other internal support partners. Advising topics include, but are not limited to: entry into Canada, study permits, and associated working permissions (which may consist of off campus, co-op and postgraduate). Student advising will take place in person, on the phone, via email, and in group sessions. These day to day responsibilities will be managed by another individual at the Vancouver campus.
As a strategic contributor of OGS, this person will serve as a resource in committees and working groups for all developments connected to the international student population in Canada. S/he will provide expertise and training to the advising functions in the Canadian locations and will be responsible for developing strategies and approaches for not only advising international students but also creating an enriching student experience with connections to relevant facilities and services. S/he will also actively contribute to the development, design, and implementation of programs and infrastructures needed to support and enrich the international students' experience at Northeastern and intentionally connect international students to domestic students, programs, and services on campus.
This position will be located in Toronto, with semi-regular travel expected to Vancouver.
Responsibilities: Duties include:
Leading the development and documentation of processes and procedures in the Canadian NU campuses as they relate to immigration.
Advising on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council.
Being responsible for initial student processing and check-in procedures, as well as ongoing maintenance of student files, maintained on-site for the Toronto campus.
Delivering orientation programs for initial and transferring international students and supporting intercultural transition and acclimatization for the Toronto campus, oversee and advise Vancouver campus as required.
Monitoring international students' enrollment status and compliance with federal regulations and institutional policies for the Toronto campus, oversee and advise Vancouver campus as required.
Advising on permits and timing related to students' co-op planning, including academic trajectory in conjunction with academic advising staff for the Toronto campus, oversee and advise Vancouver campus as required.
Managing and solving any status issues and providing support and information for resolution of status issues as necessary for the Toronto campus, oversee and advise Vancouver campus as required.
Supervising international advising staff in Vancouver.
Immigration Consultant Certificate (in good standing with the Immigration Consultants of Canada Regulatory Council (ICCRC) as a Regulated Canadian Immigration Consultants (RCICs)
Min 8 years of formal experience in international educational exchange as an RCIC or RISIA with at least three years of supervisory experience.
Exceptional level of positive problem solving, attention to details, analytical capabilities, and stakeholder management skills to establish Canadian international student services and to handle cases.
High level of interpersonal and communication skills to create and work within workflow processes.
Proficiency in intercultural relations issues and strategies.
Ability to travel periodically
Preferred Qualifications: Desirable
Experience with US/UK federal regulation governing nonimmigrant visa categories and SEVIS compliance and reporting.
Commensurate expertise in international admissions.
Fluency in other languages.
Experience living abroad.
Salary Grade: 12
Equity and diversity are essential to academic excellence. An open and diverse community fosters inclusion, and we encourage applications from members of groups that have been marginalized on any grounds enumerated under the Ontario/B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. All qualified candidates are encouraged to apply.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.