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JOB SUMMARY The Business Operations Manager - Food & Beverage Program is responsible for creating food experiences that promote collaboration and engagement and energize employees throughout each day. This role manages food operations globally and works directly with a variety of vendors to deliver excellent service. Additionally, this role will work as part of a global team and support the development process that creates the spaces where employees interact with food, including the design, layout and overall experience to promote healthy habits and social interactions. The Program Manager will also help manage a global budget and ensure everything gets done by the right people at the right time in order to bring the client's food venues to life.
ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as key financial and logistical liaison and/or resource between management to either: an LMA (Local Market Area), business unit, large department or work group. Works with management team(s) to identify, develop and implement strategic plans to achieve goals. Implements actions for improvement and practical solutions as approved by management.
Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies and other duties as assigned by management. Produces routine and ad hoc financial reports, packages and pro forma analyses for management and business unit.
Prepares reviews and monitors data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.
Oversees submission of reports/request deadlines. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports required for acquisitions, transitions and/or business proposals.
Responsible for troubleshooting and resolving complex inquiries and requests from internal and external clients. Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. Provides updates relative to project resource and fiscal plans.
Leads and facilitates communication of best practices, policies, procedures and initiatives to support field operations. Ensures shared knowledge to implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.
Acts as system administrator for specialized software utilized by the business group to support its operations. Maintains systems by researching and resolving problems, maintaining system integrity and security. Coordinates software/release upgrades with IT. Prepares and provides training and reference material to assist users.
May train new team members on policies, procedures, processes, administration and governance.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) or equivalent from four year college or university plus a minimum of five years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience. Previous Team Lead or Supervisor related experience preferred.
COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 19028638
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.