The Engineer works within the Academic Technology & Innovation team to design and support advanced research technology systems and services for the UMD community. The candidate will be responsible for the design and administration of the research infrastructure and its virtual desktop environment. The individual will implement information technology solutions with special focus on Controlled Unclassified Information that meet the NIST SP 800-53, specially NIST SP 800-171 requirements. This position also requires that the candidate provide day-to-day management, administration, and troubleshooting of virtualization infrastructure, applications, and other core enterprise systems, including planning and managing capacity, security, and reliability testing, along with patching of infrastructure systems. Candidate should have a thorough knowledge of virtual system design, implementation, and administration, operating system hardening, user profile management, application virtualization, and storage administration. We are looking for a highly creative individual who can apply extraordinary communication and project management skills in order to realize visionary technologies on an extremely large scale.
Minimum qualifications -Bachelor’s degree in Information Technology or a related field or equivalent experience -At least 6 years of experience designing and supporting IT infrastructure and virtual desktop infrastructure (VDI) such as VMware Horizon or Citrix Xen Desktop/App. -Experience with managing NIST SP 800-53, specially NIST SP 800-171 environment. -Ability to maintain confidentiality, demonstrate sound judgment, and handle sensitive material is essential. -Ability to communicate technical information and provide technical training to non-technical personnel and/or end users, install, configure and maintain personal computers, networks and related hardware and software, identify and resolve computer system malfunctions and operational problems, and learn and support new systems and applications. -Skill in organizing resources and establishing priorities. Must be flexible and able to handle multiple priorities, with the ability to adjust to rapidly changing business conditions. -Must have excellent logical and analytical skills. -U.S. Citizenship required.
Preferences -Master’s degree in instructional technology or a related field. -Experience in a higher education environment is preferred, but not required. -SAN storage systems, both hardware-and software-defined. -Must be self-motivated, independent and detail-oriented as well as demonstrate excellent verbal and written communication skills. -Committed to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, data analysis, and time management. -Driven by standards of excellence and committed to continuous improvement. Ability to foster faculty enthusiasm for and engagement in the use of innovative technologies for teaching. -Ability to build good rapport across all levels within the organization as one of the core responsibilities is to analyze, assess, and provide training solutions for a variety of situations. -High level of energy, drive, enthusiasm, initiative, creativity, and commitment. Ability to work in a busy environment and on own initiative, be self-motivated and flexible.
Additional information: due to federal government funding, U.S. citizenship is required.
Physical demands: sedentary work. Employee will need to be able to sit for long periods of time to work on a computer, as well as travel occasionally to meet with clients and customers on and off campus.