General Position Summary: Responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
Position is responsible for new development, enhancements, maintenance, and support development activities within the Enterprise Business Solutions environment. SAP systems and modules include FIORI, ECC (FICO, HCM, MM, WM, IM, GM, FM, and security), SRM, PI, Security, and other ancillary systems including AutoSys, Enterprise Portal, Governance, Risk Management, and Compliance (GRC), Business Warehouse (BW) and Business Objects (BOBJ) and Business Intelligence (BI). Work either as sole or part of overall development team. Responsible for 24x7 on call support as part of a standard rotation with other team members.
Responsible for full life-cycle of large/long-term highly complex projects. Typically manages multiple projects of varying complexities. Based on expert technical knowledge, skills and experience, develops broad-based solutions involving multifaceted technologies, and business processes. Leads overall strategy, design & architecture for solutions.
Position collaborates with other EBS team’s business analysts, JH IT groups and both university and health systems business users in developing new solutions, enhancements, maintenance and break/fix support activities. May direct, mentor or lead other team members in design and development activities in a project based work environment. Works with minimal supervision and direction.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
ANALYSIS AND REQUIREMENTS GATHERING
Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
DESIGN AND DEVELOPMENT
Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards. Direct lower level staff by reviewing tasks and milestones for adherence to quality of deliverables.
Write functional/technical specifications from the highly complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower level staff by reviewing their completed work.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for highly complex application development tasks. Direct lower level staff by reviewing their work.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve support. Direct lower level staff by reviewing their work.
Provide monitoring and guidance in application design and development to more junior staff. Give direction and leadership in techniques and tools to lower level staff.
Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions.
TESTING AND DOCUMENTATION
Create and document highly complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate highly complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Mentor junior staff in testing tools and technologies by reviewing their work.
IMPLEMENTATION AND MAINTENANCE
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve highly complex problems requiring the highest level of technical expertise by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by investigating and resolving highly complex issues to ensure prompt, effective service.
Describe the specific devices, software, projects for which the position is responsible:
SAP ECC - integrated software solution that incorporates the organization’s key business functions of Human Resources, Materials Management, and Finance and accounting.
Systems interface to over 350 other internal and external systems including student services, banks, benefit providers, clinical applications, and e-commerce hubs to support the daily functions of the organizations.
SRM – Supplier Relationship Management handles the item selection, procurement approvals and integrates with ECC system for warehouse and inventory management processing.
SAP PI – Process Integration system handles data integration tasks between internal and external systems.
Many other third party add-on applications like CA - Autosys is used to manage complex batch job process scheduling.
Describe scale/size of area, project and/or system supported:
Works in a highly complex 70+ server environment supporting Johns Hopkins Enterprise Employee Resource Planning (ERP) solutions.
SAP software is an integrated development solution that incorporates JH’s key business functions of Human Resources (Payroll, Benefits), Materials Management (Purchasing, Warehouse and Inventory Management), Grants/Funds Management, Finance and Accounting. The SAP system supports over 60,000 users with the HCM module through payroll and benefits. SAP interfaces to over 350 other internal and external systems including student services, banks, benefit providers, clinical applications, and e-commerce hubs to support the daily functions of the university and health system organizations. The SAP solution is comprised of following systems: ECC – Enterprise Central Component, SRM – Supplier Relationship Management, BW – Business Warehouse, Portal – Web based user interface and content management, MDM – Master Data Management, SM - Solution Manager, PI – Process Integration, and GRC – Governance, Risk Management, and Compliance.
The system is comprised of a three-tier architecture (Dev, QA, PRD) with corresponding peer systems at each tier (BW, SRM, GRC, MDM & PI) The systems us a central instance and multiple (70+) application servers for the respective production system tiers.
The systems and job complexities are driven by the fact the university and health systems operate as separate business entities with different policies, processes and authorizations. SAP is used by all schools and areas of the university and health system.
On call requirements (if applicable):
Responsible for 24x7 on-call support as part of a standard rotation with other team members in a primary support.
On-call as needed in secondary support capacity.
Bachelor's degree (or foreign equivalent) in Computer Science, Computer Information Systems, Information Technology, Electronic Engineering, or a related field.
Additional experience may be substituted for education.
Six years of related work experience with computer systems and applications.
Additional education may substitute for experience.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs.
Knowledge, Skills, & Abilities (KSA’s):
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Object Oriented ABAP development (6 or more years).
Troubleshooting and problem resolution.
Performance analysis and tuning.
Database design (SAP Data Dictionary).
2 or more full lifecycle SAP implementations.
SAP Upgrade or Enhancement Package/Support Stack Application (SPDD/SPAU).
SAP Workflow Development.
SAP System Configuration Experience
SAP BW/BOBJ Knowledge
Unix & SAP BASIS Knowledge
Shell Scripting (Unix/Linux, Windows)
Handheld/Mobile Device Development (Barcode scanning, Mobile Device Management)
SAP PI/XI Integration Development
SAP Portal Development
SAP HANA Development
Project Management Certification (PMP, PRINCE2)
Classified Title: Sr. Software Engineer Working Title: ERP Sr. Software Engineer Role/Level/Range: ATP/04/PF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10001627-IT@JH Enterprise Business Solutions Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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