Communicate with security staff, or other college personnel via radio and telephone.
Receive communications from students and/or the public by telephone and in person.
Monitor the status and location of all active units.
Operate a radio console, multi-line telephone system, and computer terminal.
Perform data inquiries in multiple computerized systems and databases.
Perform data entry and maintain document files.
Maintain the confidentiality of records, student information and other data.
Receive and transfer telephone calls; relay information to staff or take messages when appropriate.
Transmit alerts, timely warnings and other emergency information through the college's mass notification systems.
Serve as a designated Campus Security Authority as defined by the Clery Act.
Coordinate communication with outside entities such as police, fire, EMS and alarm companies.
Perform other duties as assigned.
Position Requirements and Competencies:
High school diploma, GED or equivalent.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Experience as a dispatcher with a public service or emergency services agency. Dispatch experience associated with military duty may be considered. Dispatch experience with private entities such as towing companies, private ambulance, private security, taxi services or others may be considered.
Strong computer skills and familiarity with Microsoft Office Suite, as well as the ability to quickly learn new software systems as required.
Experience with systems such as Report Exec, SiPass, InformaCast, RAVE Alert and/or closed circuit security camera systems is highly desired.
Experience with effective two-way communications via radio is highly desired.
Excellent written, oral and interpersonal communication skills and the ability to effectively communicate with diverse groups and individuals. Bilingual and multi-lingual skills are highly desired.
Commitment to actively contribute to a work environment that embraces equity and inclusion and uses diverse perspectives to enhance the attainment of organizational mission and goals.
Keen attention to detail and strong organizational skills. Ability to consistently deliver work that meets high standards of both quality and precision.
Ability to adapt and effectively respond to dynamic events, even when circumstances are unclear. Ability to adjust to changing needs, requirements and expectations as required.
Ability to remain professional, enthusiastic and committed to service. Ability to deal with difficult people and situations combined with the ability to remain calm in a stressful environment.
Internal Number: 2593589
About Clark College
Clark College inspires learners to excel, transforms lives, and strengthens our increasingly diverse community. Clark College, in service to the community, guides individuals to achieve their educational and professional goals.