The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.

As a member of the Office of Information Technology - Network Operations team, this individual provides technical support to the highest standards for the college and remote campuses; maintaining the performance and availability of all network communications, server infrastructure, and related services required in day-to-day operations for the college's staff, faculty, and students. This includes monitoring and maintaining the health, integrity, and security of systems located on the network and data center. Locations of responsibilities are the colleges campuses in Wellesley Hills, Framingham, and the Ashland Technology Center.

Key Responsibilities and Duties:

• Perform troubleshooting and resolution of network and system administration issues;
• Monitor and maintains the health, integrity, and security of its network infrastructure;
• Responsible and oversight of data center server backups and restoration processes;
• Responsible for new staff and faculty user account creation and user account terminations as communicated by Human Resources;
• Work with and manage telephone/voice, faxing and printing related services;
• Work with third-party contracted vendor services;
• Identify user needs and resolve through appropriate technical infrastructure;
• Monitor and resolve OIT Network Operations help desk requests, act as Tier II escalation for Tier I help desk support staff;
• Deploy and maintain network servers such as data, application file servers, and Hyper-V hosts;
• Administration of servers, routers, switches, firewalls, phone systems, software deployments, security updates, and patches;
• Occasional travel to remote campuses to perform related administration and support duties.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in electronic data processing of which (B) at least two years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I.     An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II.     A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III.     A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV.     A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V.     An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.

VI.     Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:     No substitution will be allowed for more than two years of the required (A) experience.

NOTE:     No substitution will be allowed for the two years of the required (B) experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• 4+ years' experience implementing, supporting and troubleshooting LAN/WAN infrastructure devices in a large production service environment;
• 4+ years' experience supporting and configuring Microsoft Active Directory Services;4+ years' experience supporting MS Office/Office 365 cloud related services;
• 4+ years' experience installing, supporting, and maintenance of Microsoft Windows Operating Systems and Mac OS;
• 4+ years' experience maintaining and trouble-shooting backup software applications and backup lifecycle ;
• 3+ years' experience supporting 66/100 wiring blocks and running structured CAT5/CAT6 cabling;
• Excellent problem-solving skills, ability to maintain confidentiality, work with minimal supervision;
• Experience multi-tasking in a fast-paced environment;
• Experience working in a multi-user environment supporting users at different skill levels;
• Previous experience with computer applications relating to higher education preferred;
• Demonstrated effective oral and written communication skills;
• Ability to work occasional after-hours support as authorized;
• Ability to work as part of a team.

Salary Range:            AFSCME Unit I, Grade 23 Step 1: $66,524.12 annually.

                                    Appointments from outside the bargaining unit begin at Step 1 of the range.

Classification:            AFSCME,

Hours:                         ?Monday through Friday, 8:30 a.m. to 4:30 p.m. Please find the link to the Commonwealth of Massachusetts Human Resources Division Classification Specification for the position, https://www.mass.edu/forfacstaff/classificationspecs/home.asp?

Source of Funding:   State Appropriation

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence.  Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator (Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu or (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Hiring is contingent upon a successful CORI clearance.

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