The purpose of this position is to lead and manage large, complex program or portfolio of related programs and/or projects.
Characteristics of responsible projects/programs: Complexity: Large Risk: Large Projects Duration: Long term: > 12 months Value: Typically > $100k USD Geography: National/Regional/Global Oversees Team(s)
As PJM Operations Director, you will join CBRE on-site at a Silicon Valley Fortune 500 tech company to be part of a team that owns responsibility for project design, delivery, and customer satisfaction from concept to completion. Project types include: Tenant Improvements, Multi-Site Roll-Outs, Office Relocations, Ground-Up Constructions, Environmental & Civil Compliance, Pre-Construction & Risk Mitigation. Both CBRE & client recently ranked in Top 20 of Forbes' 2018 America's Best Large Employers, so you will join a team of the most creative, intelligent, and experienced players in the market today.
Process: Development of initiatives that may drive new processes Drive consistent key project and construction of processes across jobs within the region These may include cost, scheduling, quality, risk management, safety, and compliance
Governance: Drive project and account governance processes Tracking / Managing KPI Performance Quarterly business reviews Drive other metrics Manage project reviews/ audit process
Talent Management: Recruiting and on boarding of new team members. Training & development Ensure reporting standards are followed and drive regular reporting client recently ranked in Top 20 of Forbes' 2018 America's Best Large Employers, so you will join a team of the most creative, intelligent, and experienced players in the market today.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages teams who are responsible for the delivery of a portfolio of projects and programs. The Project Management Operations Director will serve as the primary client contact and escalation point for any staffing, bandwidth or delivery issues. May provide support in assigning resources to projects/programs.
Responsible for training staff and developing PMO process/services to support client requests and needs.
Leads cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a program charter and integrated timeline. Accountable to ensure all functions remain on schedule, that issues get escalated and resolved, and that the program is completed successfully.
Facilitates regular meetings to review project status for active and pending projects (project pipeline). Collaborates with the core team to develop solutions and lead project through implementation and completion.
Responsible for reporting status of individual and groups of projects and programs. Must be able to provide appropriate levels of detail, and also be able to summarize complex issues succinctly.
Manages internal and external relationships in support of program; may contract and manage vendors. May provide consultation on complex large scale projects that integrate into an organized program.
Other duties may be assigned.
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum eight years of related experience. Minimum four years of leadership support experience required. Executive level experience preferred.
Construction experience, ground up and fit-out, on projects from $600mm+ preferred.
Program management experience managing large complex national projects preferred.
Experience managing teams of people, including hiring and terminating employees.
Experience managing a P&L preferred.
Ability to get things done and be a team player preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Strong leadership, problem-solving and analytical skills. Strong process skills. Strong sense of urgency. High level of problem solving skills in ambiguous environment. Strong sense of accountability and ownership. Ability to multi-task and juggle multiple priorities.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Internal Number: 19037319
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.