Location: Wellesley Hills, MA Category: Part-Time Staff Posted On: Tue Oct 15 2019 Job Description:
The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. The Enrollment Services Clerk will provide general administrative support and excellent customer service for the Enrollment Center, including Office of the Registrar and Office of Student Accounts and related functions.
Key Responsibilities and Duties:
Provide front line customer service for both internal and external college constituents;
Assist students, potential students, faculty, staff and the general public;
Assist with the general registration process, including registration and special registrations on evenings and weekends;
Performs online enrollment services, supporting the Registration Office and Student Accounts, for students on an ongoing basis. Performs data-entry activities: such as but not limited to registration, add/drop, course withdrawals, College withdrawals, financial withdrawals, mid-semester and final grade entry, official and unofficial transcript generation, processing of online and hard copy transcript requests, enrollment verifications and generation, update of biographical and demographical data, updates course data. Enters incoming transcripts for transfer credit and variety of registrations hand delivered, arriving in the mail, or email, into the student information system;
Assist in creating, organizing, arranging, filing, purging, and archiving of student records and files;
Scan, review for image quality, index and electronically file digital images of students records and a variety of documents: Shred documents as appropriate;
Respond to inquiries by telephone, by e-mail, by fax and in-person in regards to course offerings, schedules, enrollments, timelines, deadlines, College policies and procedures;
Monitor and maintain the confidentiality of student records;
Process student payments;
Cross train on Enrollment Services procedures with student accounts and registration;
Compile data and prepare reports;
Assist with special projects, as assigned;
Perform other duties as assigned.
Work collegially and collaboratively within a community that values and celebrates diversity;
Previous customer service experience required;
Must be flexible, able to set priorities, manage deadlines, and work effectively with multiple constituents;
Must be fluent with various computer applications;
Ability and willingness to learn and utilize existing systems;
Associates Degree required.
Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
Experience working in a diverse environment;
Demonstrated commitment to working with underserved students.
Education: Associates Degree required
Salary Range: $17.00 per hour
Classification: Part time not to exceed 18 hours per week
Hours: M: 1pm-6pm, T: 1pm-6pm, W: 2pm-6pm, Th: 2pm-6pm, flexibility with the remainder of 2 of 18 hours/week
Source of Funding: State Appropriation, Grant-Funded, or Local Trust
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator (Lisa MacDonald, Director of Equity Compliance, firstname.lastname@example.org or (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Hiring is contingent upon a successful CORI clearance.
MassBay Community College fosters educational excellence and student success, prepares students for local and global citizenship, anticipates and responds to the needs of surrounding communities, and contributes to evolving regional economic development.