The Manager, District Security Operations Center (DSOC) will lead and set the strategic vision for Broward County Public Schools’ centralized, 24 hour District Security Operations Center. The role will provide day-to-day staff direction and leadership for sensitive, real-time safety and security incident and emergency response. The DSOC Manager is responsible for monitoring the safety and security of students, employees, visitors and all District properties using technology and other means. This position will help support the establishment of DSOC operations as the incident management and communications hub for the school District.
ESSENTIAL PERFORMANCE RESPONSIBILITIES:
The Manager, District Security Operations Center (DSOC) shall carry out the essential performance responsibilities listed below.
• Develop and manage the strategic vision of the District Security Operations Center (DSOC) and be responsible for the dayto-day direction and performance management of assigned staff.
• Use technology to monitor, detect, analyze and alert relevant internal and external stakeholders regarding threats to the District and the community.
• Manage a team responsible for triaging incident reports and disseminating them to relevant stakeholders as defined.
• Coordinate with relevant District teams, including Transportation, IT, Facilities, Special Investigations Unit (SIU), Environmental Health & Safety (EHS), Fire, Safety & Security, and others as appropriate to remedy or respond to reported issues.
• Provide coaching and mentoring to team members, recommend training as appropriate, and provide guidance and direction to staff related to career planning.
• Provide excellent customer service to all internal and external contacts by telephone, email and other communications mediums.
• Manage the District’s mass notification platforms, including suspicious incidents or reporting of threats.
• Distribute mass communications, as appropriate, to inform District staff and the community of relevant issues. Coordinate with relevant communications staff, including the District Public Information Office, as appropriate.
• Work directly with the Safety, Security & Emergency Preparedness Training team to ensure an adequate training program is developed for DSOC staff.
• Manage relevant short and long-term projects to improve the success of the DSOC operations.
Perform other duties as assigned by the immediate supervisor, or designee
Be Advised: All Applications Are Subject To Florida Public Records Law
MINIMUM QUALIFICATIONS & EXPERIENCE:
• An earned high school diploma.
• A minimum of six (6) years, within the last ten (10) years, of experience working in a security operations center environment in the private or public sector or other related experience. • Prior experience supervising personnel.
• Demonstrated understanding of open-source research techniques and strategies.
• Excellent verbal, written and interpersonal communication skills, including the ability to write reports and communicate effectively under deadlines and in stressful situations.
• Demonstrated understanding of security controls and best practices to secure varying platforms.
• Experience working with security technology including Video Management Systems, Access Control Systems and Alarm Monitoring Systems.
• Computer skills as required for the position.
PREFERRED QUALIFICATIONS & EXPERIENCE:
• An earned bachelor’s degree from an accredited educational institution in a field related to the role.
• Prior experience directing teams, tracking and managing concurrent events and/or incidents at multiple locations.
• Prior experience working in a police dispatch center, law enforcement fusion center, military tactical operations center or similar environment.
• Prior experience developing operations manuals and guidelines to improve operational efficiency and effectiveness of a team.
• Bilingual skills.
• Demonstrated experience in a large, complex, and diverse environment with successful outcomes.
Internal Number: 41796
About Broward County Public Schools
BCPS is the sixth largest school district in the nation and the second largest in the state of Florida. The District is Florida’s first fully accredited school system since 1962, and has more than 271,500 students and approximately 175,000 adult students in 234 schools, centers and technical colleges, and 88 charter schools. BCPS serves a diverse student population, representing 204 different countries and 191 different languages.