Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
CUSTOMER SUCCESS MANAGER , MIT Open Learning , to be responsible for all post-sale customer activities for the MIT Horizon initiative across a portfolio of assigned accounts. Of primary importance are establishing trusted advisor relationships with a wide variety of executives and learning professionals at large companies and government organizations, as well as delivering a variety of services including user and organization onboarding, ongoing engagement support, usage and product reviews, and custom content curation. Will serve as the primary point of contact for customers; be responsible for all commercial expansions and renewals for a portfolio of MIT Horizon customers; act as an advocate for customer needs within internal MIT Horizon team discussions; proactively identify account risks and develop mitigation plans (coordinating activities internally within MIT Horizon and external with customers) to resolve; identify opportunities to optimize and improve customer success workflows and toolset to better serve customers; and participate as an active member of the MIT Horizon core team including close involvement in all customer-facing initiatives, while developing strong internal relationships with members of product, sales, and marketing teams.
Job Requirements REQUIRED : a bachelor's degree (M.S. or MBA preferred), at least five years' relevant experience, and excellent interpersonal and communication skills. Must be able to initiate and develop strong professional relationships with senior business leader; deliver services and support to large businesses and/or governments; manage expansions and renewals for B2B SaaS products; and work independently in an unstructured, startup environment. Job #18119-9
This is a temporary one-year position, renewable on an annual basis.
Internal Number: 18119
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature