The Commercial Sales Specialist is a Sales enablement and support role within Global Sales and Marketing (GSM). This position aligns to the Rockwell Automation vision, mission and values by defining, driving, and supporting critical Sales processes, tools, and initiatives and by establishing and maintaining key relationships with customers and distributor partners for our Field Sales organization.
Manages internal and external customer requests and applies creativity and critical-thinking to address and resolve inquiries and issues including;
Partnering with customer- facing resources in pre and post sales functions including serving as point of escalation for order management, pricing agreements, concessions, and customer experience issues
Collaborates and strategizes with Territory, Regional Sales, and Distributor team members and stakeholders relevant to sales execution by;
Using sales data, pricing information and account knowledge to inform and advance account negotiations
Expands integration and support of Services and Solutions pre-sales processes and tools.
Drives Distributor competency in Rockwell Automation tools, processes & procedures, and products through the provision of training, communication, reporting, and other proactive measures
Teams with Channel Sales and Distributors to improve channel performance and lead process improvement initiatives to improve channel sales productivity and drive salesforce effectiveness
Leads and/or supports North America and Global Sales Operations and Sales Enablement initiatives by;
Leading and/or supporting project teams and change programs including initiatives to establish or enhance sales processes, tools, and competencies to drive measurable Sales and Distributor productivity improvement
Manages, supports, and continuously improves established policies & procedures
Supports commercial events and other promotional programs
Works effectively with other members on the Operations team including;
Onboarding/Training of new team members including sales team on processes, sales enablement, tools, collateral, other job functions and available collateral and resources
Provides facilities management support for Field Sales offices, at the direction of Sales Operations management
Daily office operations including;
Answers and directs main incoming phone line for local sales office and provides first line of response and support for inquiries/issues from sales team, distributors and customers
Welcomes and directs visitors; monitors entry and access including handling guests and deliveries, manages sign in/sign out, and assigns guest badges and Wi-Fi access, as appropriate
Coordinates internal/external meetings, small events; assists with some travel around meeting logistics
Manages on site conference rooms (sets up for meetings, resolves scheduling conflicts, etc.)
Supports office functions (orders and maintains kitchen and office supplies, maintains office equipment)
Handles incoming and outgoing mail and shipments for local office
Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).
EOE, M/F/Disable, Vet #LI-JD1
Internal Number: 2660701
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.