About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: Under the supervision of the Director of Compliance and Services within the Office of Global Services, the Associate Director provides leadership and oversight of comprehensive advising processes and procedures aimed at providing holistic service to international students and scholars at Northeastern University from the point of pre-arrival to post-completion of their academic programs. Specifically, the Associate Director develops comprehensive advising strategies that encompass all aspects of OGS functions, advising, and processing of international student and scholar services offered for Northeastern University's international students, scholars and recent alumni on NU's OPT/AT sponsorship.
Responsibilities: Serves as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) in the Federal Government's Student and Exchange Visitor Information System (SEVIS) for Northeastern University and collaboratively oversees advising needs and student caseloads of OGS teams and coordinates advising efforts and services to international students and scholars regarding international student and scholar statuses and SEVIS-related regulations and compliance. The Associate Director works with OGS Leadership and Managers to develop, establish, and institutional structures that identify and gauge the peak schedules and needs of the functions of OGS teams and build strategies for the allocation of necessary cross-team resources to maximize teams' workflow, efficiency, and capacity. In collaboration with OGS Managers and Leadership, the Associate Director oversees OGS staff capacity building in comprehensive advising through training that enhances skillsets and expands technical knowledge base fostering proactive advising as well as a holistic international student and scholar service while maintaining updated knowledge and policies in SEVIS advising and federal regulations, and procedures on subjects pertinent to F and J regulations.
This position will also provide direct supervision and training for International Student and Scholar Advisors and Assistant Advisors as they perform and support international students and scholar-focused advising including but not limited to pre-arrival services during their intake and admissions, provide comprehensive/CPT advising during their period as student/scholars and support with OPT towards and after graduation.
Assist the Director of Compliance and Services to formulate comprehensive advising training modules for Pre-arrival SEVIS contacts and academic advisors at colleges, campus partners, university student services, and academic departments to enhance cross-cultural awareness and foster effective services for international students Including development and implementation of the pre-arrival process through the admissions lifecycle, develop and implement policy, procedures, and communication strategies as well as channels for outreach to international students and scholars, comprehensive and holistic advising, support, and services aimed at contributing to the integration, retention, and overall achievements of international students. Performs other duties as assigned by supervisor.
Qualifications: A Master's Degree is preferred. A minimum of a Bachelor's Degree is required in a field related to international education, social sciences, humanities, immigration law, or similar areas. Must be a US citizen or Permanent Resident to serves as ARO and DSO and must know immigration regulations and experience in working with international students/scholars. Must possess superior intercultural communication skills, as well as proven experience in the field of international student/scholar advising. A minimum of 5-6 years of professional experience with at least two years of supervisory experience in the field of higher education, advising F-1 and J-1 Exchange Visitor students and scholars. Fluency in a second language is beneficial, and candidates with study or work abroad experience preferred. Must demonstrate excellent organizational and managerial abilities. Capable of working well with students in holistic/comprehensive advising on regulations and policies. Familiarity with Sunapsis highly preferred.
This position requires an exceptional level of organizational skills, attention to details, analytical capabilities, and a positive problem-solving outlook needed in handling the high volume and complex cases inherent to a considerable size of international student and scholar population. Ability to supervise and guide professional staff in the areas of comprehensive advising and holistic international student service and processes, and personal and professional development. Professionalism and excellent customer service are essential in serving international students and scholars and their dependents. Substantial and continually refreshed knowledge of F-1 and J-1 immigration regulations and SEVIS approved procedural steps are critical to helping maintain the institution and international students compliance with all relevant federal laws. High level of interpersonal and communication skills is necessary to successfully fulfill supervisory, advising, and processing responsibilities within established expectations and deadlines. Intercultural competency is required to successfully and effectively perform advising and guidance roles to students and, in some cases, to other departments.
Salary Grade: 13
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.