The Office of Student Financial Services seeks a Student Financial Services Assistant to perform a wide variety of customer service, clerical, and technical functions, specifically concerning student financial aid and billing.
The ideal candidate will be a high school graduate. Candidates should have 3-5 years of progressively responsible secretarial/ clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate computer proficiency with Microsoft Office Suite.
1C- Advanced Reception/ Response
Consistently demonstrates ability to independently provide routine and non-routine responses and detailed information from inquiries (telephone, email, or in-person). May be asked to broadcast information or answers. Direct visitors as needed.
5A- Basic Written Communication
Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processing software.
7B- Intermediate Record and Data Processing
Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs, and investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail.
15C- Advanced Interpersonal Communication
Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of factual information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action.
16A- Basic Judgment
Consistently demonstrates ability to reference operational procedures within department on routine matters and select suitable response with minimal guidance.
18A- Basic Organizational Knowledge
Consistently demonstrates working knowledge of immediate work area and department.
20B- Intermediate Regulatory Knowledge
Consistently demonstrates a comprehensive knowledge of laws and government regulations and enforcement systems that apply to the department’s operation.
Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the general public. Answer questions as able or refer inquiries to the appropriate person.
Address routine student/ parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
Function as a cashier and reconcile cash and check payments.
Ensure appropriate documentation is received in order to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
Maintain and update both electronic and hard-copy student files.
Schedule office appointments and maintain calendars as applicable.
Create and update office correspondence as needed.
Assist with student employment paperwork and ensuring accurate and complete documentation is received.
Maintain knowledge of state and federal regulations pertinent to position.
Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
Possess intimate knowledge of the entire institution.
Perform other job-related duties as required.
1-2 years of experience in a Higher Education administration highly preferred.
Office of Student Financial Services at Marist College
The Marist College Office of Student Financial Services is committed to providing affordability options and managing the equitable distribution of student aid funds. The office coordinates student employment both on and off campus, student billing, and financial literacy. We are dedicated to promoting accessibility through personalized service and integrity.
Normal office hours are from 8:30 am to 6:00 pm. We encourage our staff to avoid vacations during April, early May and mid-August to mid-September. Extra hours will be required during the beginning of each semester when working with enrollment and billing deadlines. Occasional early morning and evening overage is required. All staff is required to participate during Open House weekend and on two weekends (2 Saturdays and 2 Sundays) for orientation for incoming freshmen and transfer students.
Located on the banks of the historic Hudson River, on Fifth Avenue in Manhattan, and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist is consistently recognized for excellence by The Princeton Review (Colleges That Create Futures and The Best 385 Colleges), U.S. News & World Report (10th Best Regional University/North, 5th Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. The College is top-ranked for long-term study abroad (#4 in the U.S.) by the U.S. State Department’s Open Doors report. Marist educates more than 5,000 traditional-age undergraduate students and 1,400 adult and graduate students in 47 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. To learn more, please visit https://www.marist.edu/about
Marist College is strongly committed to the principle of diversity and is especially interested in receiving applications from members of ethnic and racial minority groups, women, individuals with disabilities, veterans, and persons from other under-represented groups.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
About Marist College
Marist is dedicated to helping students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century. The College fulfills its mission by pursuing three ideals: excellence in education, a sense of community, and a commitment to service. These ideals were handed down to us by the Marist Brothers who founded the College. Now an independent institution governed by a lay board of trustees, Marist continues to embrace the three ideals as an integral part of the College mission.