Job Title: IT Associate, Level 2 / Media Services Associate (Provisional)
Job ID: 21189
Location: Graduate Center
I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.
I.T. Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at
The Graduate Center, CUNY is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master's programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center's commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.
The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City's intellectual and cultural life.
Information Technology (IT) is the division of the Graduate Center responsible for media, voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.
Reporting to the Client Support Services Manager, the Media Services Associate provides proactive and reactive support for all audiovisual technologies including video/ collaboration systems in conference, training, auditoria, and/or public spaces as well as supporting desktop video conferencing software.
Hours for this position are from 10:00 am - 6:00 pm, Tuesday – Saturday.
Duties include but are not limited to:
Sets-up, operates and breaks down a wide array of audiovisual equipment, components and systems, including lecture capture and related equipment from basic to high-end audio, video, projection, videoconferencing, sound and lighting equipment, as well as associated desktop and/or laptop computers.
Provides intermediate-to-complex troubleshooting support for all Audiovisual and conference room technologies; facilitates in-house resolution where possible and consults with the Director for the Division of Client Services for additional support when needed.
Administers and manages the LifeSize Cloud Videoconferencing/Streaming System, Video Streaming Server, Audio Conferencing and Web Conferencing infrastructure at the application level.
Administers and manages the Distributed Digital Signage System and new Video Conference Infrastructure.
Assists with the mounting, cabling, installation and maintenance of systems including, but not limited to: projectors, screens, flat panel monitors, control consoles, audio capture- distribution- and- reinforcement systems, audio conference systems, and video conference systems for various GC sites.
Assists with the use of classroom technologies including coordination and provision of lecture-capture services for classes, events and special assignments.
Help mentors other support staff as needed and helps develop their knowledge and troubleshooting/technical-issue-resolving skills.
Establishes and maintains effective working relationships with other IT units and departments, and external vendors/contractors.
Interacts, coordinates and communicates effectively with colleagues across Facilities and Campus Planning as well as staff in such offices as Special Events, Room Reservations, Building Design, Public Safety and other units at the GC.
Collaborates with Asset Management personnel in managing the location, storage and salvaging equipment; assists with annual GC inventory operations.
Prepares effective materials for the purposes of end-user training and system documentation.
Performs other duties as assigned.
High School Diploma, G.E.D., or equivalent
An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
A preferred candidate should have:
Three years of demonstrated hands on experience in supporting AV and conferencing technologies in a fast-paced, customer-oriented environment.
Working knowledge of current audiovisual, audio, video and web conferencing technologies.
Experience with the installation and support of audiovisual systems hardware, software and technical infrastructure, including shielded twisted pair, audio and video cable termination.
Experience with video conferencing systems and streaming technology.
Working knowledge of principles of audiovisual, collaboration and low-voltage technologies design, development, engineering, integration, implementation, performance criteria and analysis.
Familiarity with PC hardware and Mac hardware; familiarity with Windows Operating System (Windows 7/10) and Mac OS X.
Strong written and verbal communication.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
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November 13, 2019
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Internal Number: 21189
About CUNY Graduate Center
A graduate school of arts and sciences, a hub of some 30 centers of applied and theoretical research, and a platform for performance, discussion and debate, the Graduate Center is a community of students, scholars, and researchers dedicated to the idea that learning is a public good. The GC is home to a core faculty of approximately 140 teachers and mentors. The faculty is enhanced by more than 1,600 faculty from across the CUNY colleges, as well as from cultural, academic, and scientific institutions throughout New York City and beyond.