Support the Loan Office Supervisor in all phases of collection to insure the timely and efficient repayment of monies due on outstanding student loans to the University.
Typically a Bachelor's Degree in Business or related field or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum of two years prior experience in credit/collection practices with an emphasis in student load collection and administration. Background in financial accounting/accounting operations and application of government regulations. University experience preferred. Experienced customer service background required. Sufficient knowledge of accounting to maintain and develop (when needed) statistical worksheets. Ability to use good judgment when interpreting rules and regulations and policies for students, faculty, staff and parents. Understand complex accounts receivable and computer issues; derive acceptable solutions to related problems. Maintain a definitive, professional manner while directing a team effort. Excellent skills in communication (both written and oral) customer service, time management, human resourcing and team building.
Demonstrated working knowledge of the Perkins and Institutional Loan Programs, OE Regulations and Manual, computer billing process and transfer process to collection agencies. Sufficient knowledge of collection practices to effectively collect student loans. Sufficient knowledge of business and financial practices, including arithmetic (to accurately compute percentages, collection costs and collection agency collections), spelling, grammar, punctuation, and modern English usage. Computer knowledge to generate correspondence and create databases.
Ability to quickly assimilate information regarding the Perkins and Institutional Loan Programs, OE governing regulations and the collection process. Understand and interpret computer reports. Ability to learn rapidly, follow directions. Communicate and interact effectively and tactfully with borrowers including situations involving difficult, disagreeable and adversarial contacts. Ability to analyze and interpret written and computer data accurately and adopt an effective course of action. Ability to write effectively, work independently as well as cooperative, with other departments and outside collection and billing agencies and other vendors.
Communication skills to work effectively with borrowers regarding their payment problems. Accurate typing and computer skills to work in a computerized environment (e.g.MSWord, Microsoft for Windows, Excel, Access, etc.)
Founded in 1911, LMU is a premier Catholic university rooted in the Jesuit and Marymount traditions. Our enrollment includes 5,962 undergraduate, 2,129 graduate and 1,278 law school students. Our 142-acre bluff-top campus is located in West Los Angeles and is among the nation's most beautiful and green campuses.