This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.
The anticipated shifts are based on the operational needs and can change at any time with notice.
Monday - Friday: 10:00am-6:30pm
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. R&DE comprises 800+ staff in the following divisions: Office of the Senior Associate Vice Provost, Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration including Information Technology, Human Resources, Strategic Communications, and Maintenance Operations & Capital Projects. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
ABOUT STANFORD HOSPITALITY & AUXILIARIES: Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at the cutting edge of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry's most prestigious and coveted awards, given to those operations that meet the highest standards of food, hospitality and service. With R&DE's vision to be the best in the business Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives. I. Summary of Position The FSWI Cashier at Stanford Hospitality & Auxiliaries will have an important role, and will be responsible for building and maintaining positive customer service relations; a variety of cashiering transactions and functions; and the organization, cleanliness, and appearance of the cashiering station, and the surrounding merchandise and food counters. As with all hospitality staff, this position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards. II. Essential Job Functions
Operates cash register and POS systems with proficiency and accuracy
Follows department's cash handling policy
Follows R&DE customer service relations standards
Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
Listens, de-escalates and resolves basic customer problems
Has a good understanding of all the various merchandise, food and products sold at the cafe and market to respond to customer and or/vendor questions
Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters;
Sweeps and mops floor, trash removal
Communicates problems/issues to manager (operational and customer service)
Ensures signage and pricing match and are correct; reports any discrepancy to manager
Notifies immediate supervisor of any errors in retail pricing or signage.
Follows department work rules, department and University Policies and Procedures,
Follows health and safety codes
Demonstrates respectful and courteous behavior
Regular attendance is required
Supports other Hospitality units as needed
Performs other duties as assigned
III. Qualifications The Customer Service Representative/Cashier must have a High School Diploma or equivalent with a minimum of three years cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.
Proficient cash handling and transactional skills
Detail oriented and cash handling accuracy are essential
Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
Must demonstrate a can do attitude and foster positive relationships
Strong team player as well as an individual contributor
Strong technical skills, ability to use cash register and POS systems proficiently
Must have proficient basic math to do simple math calculations
Good understanding of retail merchandises, pricing, product flow
Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
Ability to resolve simple customer questions and/or complaints
IV. Physical RequirementsGENERAL PHYSICAL REQUIREMENTS Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
Frequency of Occurrence
Extreme Temperature Changes
Hand and Finger Dexterity
Lifting, Carrying, Pushing, Pulling Up to 10 lbs. Up to 25 lbs. Up to 50 lbs. Over 50 lbs.
30-60% 20-50% 10-20% 5-10%
VI. English Proficiency Requirements
Must be able to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
'Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.'
Location: Residential & Dining Enterprises, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.