General Manager, Catering Aztec Shops, Ltd. San Diego State University San Diego, California
SUMMARY: Oversees department of up to eight full-time, professional staff and additional part-time student staff executing approximately 3,000 events per year at multiple locations (events consist of as little as two to as many as several hundred people). Responsibilities include putting the customer first; strategic planning, budgeting, and financial performance; developing marketing plans; interviewing, hiring, and training employees; assigning, and directing work; appraising performances; rewarding, coaching and disciplining employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
Responsible for annual revenue up to $4 million.
P&L responsibility including budget preparation, financial reporting, controlling expenses, and attaining financial goals.
Manages and develops operations staff, which includes hiring, terminating, and disciplining of employees, performance evaluation, setting work priorities, conducting staff meetings, training, and directing work assignments to ensure effective operations.
Ability to remain calm and make quick decisions under stressful circumstances.
Has good organization and time management skills; strong ability to multi-task.
Plans menus in consultation with chefs; knows client preferences; handles special requests.
Manages stock and places orders, as needed.
Develops strategies to evaluate and market products and services.
Ensures that proper procedures and guidelines are in place and followed for provision of quality products and services.
Directs and manages project development in conjunction with Dining Associate Director as well as other departments.
Designs, evaluates and implements marketing and promotional programs.
Is customer centric, exceeds customer expectations, and resolves customer issues promptly and to their satisfaction; monitors quality of product and service provided.
Arranges food tastings with customers.
Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the units.
Develops operational strategies to address customer survey results and feedback.
Formulates pricing policies and strategies.
Evaluates and recommends new products and ingredients.
Monitors and ensures compliance for proper inspections, handling and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all department audit results score "meets standards" or better.
Researches, formulates and recommends new or upgraded policies and procedures.
Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards.
Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel. Responsible for ensuring continued compliance with all local, state and federal health, safety and employment laws and regulations
Has a commitment to sustainable practices.
Other duties as assigned.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum preferred requirement is a bachelor's degree in Hospitality Management or Business Administration. A minimum of five years related food service and/or catering management experience preferred. Strong communications, computer literacy, mathematical/financial skills, and proven leadership skills are required. Experience in large hospitality venues helpful.
Manager Serve Safe Certified required.
A valid California state driver's license and a clean DMV record is required.
Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status.