Position Summary: The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff
Salary Range: This position may be filled as a Access Rep or a SR Access RepRate Minimum $19.30 Maximum $26.09
Required Qualifications: Ability to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadDemonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of insurance programs and/or government programsDemonstrated knowledge of medical terminologyExcellent written and verbal communication skills in EnglishMinimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Access Rep)Must demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications: Bilingual skills in English and Spanish and/or VietnameseDemonstrated experience working with a patient registration software systemKnowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.