This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, server and peripheral hardware/software configuration and installation, and mobile device support.
This position is generally structured to be first and second tier support. Sound customer service principles and best IT practices must be applied while fulfilling the technical function for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies.
Successful candidates will have excellent customer service skills, as well as strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
Bachelor's degree in Information Technology or equivalent combination of education and experience
Minimum of at least 2 years' technical support experience, helpdesk or desktop support preferred.
Must have a driver's license and be able to lift 40 lbs.
Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity).
Excellent technical knowledge and aptitude in the areas of software configuration, troubleshooting techniques.
Ability to document technical processes clearly and concisely
Familiarity with Active Directory, Group Policy, scripting and batch files.
A good understanding of systems administration and security principles.
A working knowledge of ITSM or other ticketing system
Familiarity with installation, maintenance and support of wireless technologies.
Excellent time management skills and ability to work under pressure and meet inflexible deadlines
Full Time/Part Time
$47,476 - $51,500
Open until filled
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachments. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students. As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.