Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Department Name/Job Location:
This position is in the Olin Business School - MBA Programs at the Danforth Campus.
The Associate Director of Recruitment manages a team of recruitment and event staff to engage with prospective students through the recruitment and admission process of various master’s programs. This role organizes, plans and directs the nurturing of prospective student interest in master's programs and trains the staff to counsel students on program and school differentiators, attributes and overall selling points.
This position takes a leadership role in managing the recruitment team’s execution of the counseling of students that are interested or in the process of applying. The Associate Director will work in collaboration with management team to provide training to recruitment staff on admission requirements and learning outcomes of the program. This position is in charge of maintaining accurate data on how students are progressing through the admission cycle from prospect to enrollment for the entire portfolio, as well as overall reporting trends.
Additional responsibilities focus on partnerships/relationships with corporate partners, on- and off-campus event planning and execution, management of staff that lead ambassador programs, events, community outreach initiatives, alumni engagement and cross unit collaboration.
PRIMARY DUTIES AND RESPONSIBILITIES:
Leads the recruitment staff in working with students that express interest in Olin Master's programs and works with the team to maintain effective communication with perspective students regarding graduate programs.
Supervises, hires, trains and evaluates recruitment staff and works with recruiters to develop customer-focused skills. Provides feedback on ways to improve efficiency and effectiveness, corrects any deficiencies and recommends and implements corrective action and discipline as necessary.
Provides professional development and training to assigned staff.
Helps the team recruit and yield newly admitted students and meeting enrollment goals for the portfolio.
Works with the recruitment team and the admission team to ensure that all applicants are handled appropriately, efficiently and timely throughout the admission cycle.
Manages the development, supervises the execution of the Recruitment Roadmaps, and contributes to the New Admit plans for the portfolio.� Participates in strategy development as part of the management team.
Nurtures the relationship between recruiters, Student Services, Career Services and the Marketing teams to disseminate information on progress to goal for the portfolio and encourage best practices across all programs.
Participates in planning, process mapping and developing the department budget.
Marketing, events, recruitment & yield:
Manages collaboration with internal and external teams to create communications for prospective students and admitted students.
Organizes, plans and executes on- and off- campus domestic recruitment/yield events for prospective students, in coordination with the Assistant Dean.� Tracks the budget accordingly.
Works with the management team to identify market trends and develops recruitment strategies. Leads recruiters on execution of quarterly web updates and other marketing materials in order to ensure accurate and consistent data is being presented and disseminated appropriately.
Oversees the successful execution of various committees, that may include but are not limited to, Ambassador Programs, Corporate Partnership Programs, Alumni Engagement and Community Outreach.
Supervises and works with the Events Coordinator on the successful execution of on- and off- campus domestic recruitment events.
Oversees the development of PowerPoint presentations for virtual, on- and off- campus marketing purposes and ensures that program presentations are consistent across the portfolio, branded appropriately and updated with correct information, faculty, ambassador and alumni profiles when applicable.
Leads initiatives to execute on Undergraduate Classroom and Organization outreach.
Oversees targeted diversity recruitment: military, women, ethnic, etc.� Primary role is to track metrics across the portfolio.
Works with recruiters to identify any barriers (scholarship, financial, logistical, etc.) that a student is experiencing and works to find solutions.
Manages cross unit call campaigns & initiatives.
Reporting, computer & technical expertise:
Queries and generates reports on recruitment and yield activities; analyzes and interprets statistics and data to determine pace and predict resource needs to meet short and long-term enrollment goals.
Manages 1:1 meeting process for staff and prospects utilizing the technology provided.
Identifies and evaluates efficiencies of systems/process and makes recommendations and suggested enhancements to its functionality.
Establishes and maintains facility with computer operating systems pertaining to general inquiries, admission, and financial aid for purposes of efficient and concise record keeping and generation of communication and reports.
Establishes expertise in University systems, CRM, application and other computer operating systems and software as needed.
Reporting functions to include: Verifies tour lead Excel lists with CRM, assists with quality control checks with teams to ensure proper follow-up with leads/prospects for all events, provides monthly updates on how prospects and applicants are progressing thru the admission cycle and notifies management of any trends. Provides regular updates on progress to goal from Prospect to Enrolled stage.
Collaborates with the team on end-of-cycle clean up, program audits, final program data and orientation surveys.
Five years of related experience.
Ability to travel as needed.
Master of Business Administration degree.
Previous management experience.
Previous university experience.
Experience managing recruitment teams.
The hiring range for this position is $52,943 - $68,816 annually.
This position is full-time and works approximately 37.5 hours per week. Must be willing to travel as needed.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.