The Cincinnati Arts Association seeks a Concessions & Hospitality Manager to join our team at our Aronoff Center for the Arts location. The Concessions & Hospitality Manager is responsible for effectively administering all operational aspects of concessions and catering services at Aronoff Center, while creating a positive, memorable experience for patrons and clients through first-class customer service.
This role’s primary responsibilities will include, but are not limited to: the overall coordination, supervision, evaluation, and training of all concessions staff; ensuring enforcement of all state and local laws and regulations governing sales and handling of food and alcoholic beverages; purchasing and maintaining inventory of food and beverage supplies/product; act as liaison with clients, caterers, suppliers and internal departments; managing the point-of-sale system; monitoring concessions budget to ensure efficient operations; handling/balancing cash, receipts, and invoicing; ensuring adequate inventory and cash control systems and procedures are in place; coordinating vending machine needs with vendors; prepare concessions payroll; performing bartending and minor catering functions as required.
The ideal candidate must demonstrate exceptional managerial and customer service skills. Must possess the ability to work under pressure in a fast-paced environment while maintaining a pleasant and patient attitude with customers and staff. Must be a self-starter with the ability to work independently, handle multiple tasks and make critical decisions. Exceptional written, verbal, and interpersonal skills; a high level of organization and attention to detail. Must be knowledgeable in the laws, ordinances, standards and regulations pertaining to the food and beverage industry, specifically laws of the State of Ohio. Proficient skills in processing and preparing invoices and other financial documents. Basic knowledge of Point-of-Sale systems, Microsoft Outlook, Word and Excel. Ability to maintain a flexible schedule (work on nights and weekends will be required); and the physical ability to move rapidly, stand for long periods of time, and lift up to 40 lbs. Associate’s degree and a minimum of five years’ hands-on related experience; or equivalent combination of education, training and experience. TIPS or similar alcohol control certification a plus.
About Cincinnati Arts Association - Aronoff Center
Founded in 1992, the Cincinnati Arts Association (CAA) is a not-for-profit organization that oversees the programming and management of two of the Tri-state’s finest performing arts venues – the Aronoff Center for the Arts and Cincinnati Music Hall – and is dedicated to supporting performing and visual arts.
The Aronoff Center for the Arts is home to three versatile performance spaces. The 2,700-seat Procter & Gamble Hall hosts major events, while the 437-seat Jarson-Kaplan Theater is the ideal setting for local theater and dance presentations. The Fifth Third Bank Theater seats up to 150 and can be configured for more intimate events. With galleries on two levels, the acclaimed Weston Art Gallery showcases an eclectic mix of exhibits by emerging and professional artists, fostering appreciation of the visual arts throughout the Tri-State region.
The Center is perhaps best known for the touring Broadway shows that enchant audiences nationwide. From The Lion King and The Phantom of the Opera, to Wicked and Les Miserables, Cincinnatians enjoy the most recent and very best of Broadway at the Center, through our partnership with the Fifth Third Bank Broadway in Cincinnati.