The Director of Housing & Residential Education (HRL) reports to the Senior Director for Student Engagement/Assistant Dean of Students (SD/AD) and serves as a member of the SD/AD leadership team. The Director serves as the senior housing officer and oversees all aspects of the Housing & Residential Education program, including the strategic development, management, and evaluation of a housing program for 2,000 on-campus students that supports the mission of Student Success and The New School. The Director leads all aspects of housing operations, residence education, budget management, summer housing operations, and off-campus housing support. This position oversees all emergency planning, crisis response, student conduct, serves as a senior administrator on-call and responds to high-level student and facility-related emergencies. Additionally, this position oversees all human resources processes for the department, including staff hiring, ongoing training and development, and performance management of 11 full-time and 100 student employees. This position directly supervises two Associate Directors one Assistant Director, and one Senior Office Assistant position. This is a full-time, 12-month, live-off position. The primary responsibilities include but are not limited to the following:
Responsibilities ●Serves as a member of the Senior Director of Student Engagement/Assistant Dean of Students’ leadership team and assists in the development, implementation, and assessment of Student Success's mission and priorities. ●Directs the strategic development, management, and assessment of the housing program. ●Oversees departmental financial operations, including budget development and management (approximately $54 million), revenue projection, revenue-generation opportunities, housing and dining rates, payroll, service contracts, third-party vendors, and compliance with university standards. ●Provides strategic vision and leadership for housing operations, including the use of StarRez housing management system, occupancy management, contracts, assignments, meal plans, summer housing operations, billing, enrollment initiatives, housing policies, opening/closing processes, hall operations. ●Develops and manages all aspects of the summer housing operations, including summer housing sales and revenue growth, marketing and recruitment, contracts, assignments, billing, daily operations, check-in and check-out processes, and guest services to achieve a 95% summer housing occupancy goal. ●Collaborates with Facilities Management to oversee daily operations, mail services, master planning, and construction project planning. ●Oversees residence education initiatives that promote and support student learning and development, academic success and retention, community engagement, leadership development, and social and cultural awareness through a curricular approach grounded in student development theory. ●Administers the University's Student Conduct Code for on-campus students, community living standards, conflict resolution efforts, and the student conduct process. ●Supports the department's student leadership and self-governance opportunities, including the Residence Hall Association (RHA), and community councils. ●Oversees departmental policies, procedures, and protocols, including risk management, emergency preparedness, and crisis response, while serving as a senior administrator on-call responding to high-level student and facility-related emergencies. ●Directs the development and management of the department's strategic marketing plan to promote the on-campus experience and summer housing operations. ●Supervises all human resources processes for the department, including hiring, training and development, and performance management of 11 full-time and 100 student employees. ●Provides direct supervision and on-going development opportunities for four (4) full-time employees, including one (1) Associate Director of Housing Operations, one (1) Associate Director of Residential Education, one (1) Assistant Director for Housing & Summer Operations, and one (1) Administrative Assistant. ●Develops resources and support for off-campus housing. ●Maintains effective partnerships with key departments including, but not limited to, Facilities Management, Campus Safety, Dining Services, Student Health Services, Student Support and Crisis Response, Title IX Coordinator, University General Counsel, and Human Resources, ●Participates in university-wide events, including residence hall openings, Orientation, Welcome Week, Family Weekend, and Commencement. ●Engages a diverse student body and staff in fostering a welcoming, supportive, and inclusive environment that promotes connection to campus life, while maintaining high-levels of customer-service for students, parents, and campus partners. ●Serves on divisional and university committees and leads projects as required. ●Serves as a referral resource for faculty, staff, students, and parents. ●Performs other duties as assigned.
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
●Master's degree and seven (7) to ten (10) years of progressive experience in higher education, business administration, educational leadership, counseling, or a closely related field. ●Experience working in a housing system that contains occupancy managing, assignments and billing, budget management, facilities planning, summer housing operations, and residence life/education. ●Demonstrated strong fiscal management skills. ●Experience with emergency planning and managing crisis-related situations. ●Experience overseeing and managing staff hiring, development, and performance management. ●Demonstrated experience supervising, developing, motivating a diverse staff team, while directly supervising mid to senior-level professional staff. ●Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners. ●Multicultural competence and a demonstrated commitment to diversity in all forms. ●Ability to manage multiple collaborative projects and systems in a fast-paced environment. ●Applied understanding of student development theory, including the impact of housing on academic success. ●Excellent interpersonal, oral, and written communication skills.
●Advanced degree in a relevant discipline. ●Ability to navigate StarRez, Banner, Starfish, & Campus Labs. ●Experience with developing, implementing, and evaluating student learning and development through a residential curriculum. ●Previous experience with financial management, including, but not limited to, budget development, financial analysis, and internal controls. ●Involved regionally or nationally in professional associations within higher education. ●Understanding of emerging issues in higher education, particularly in student services and housing. ●Previous experience at an urban and/or arts-focused institution.
Internal Number: 18362
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.