The International Students and Scholars Office (ISSO) at Columbia University is the primary office responsible for federal immigration compliance and the related immigration services offered to its non-immigrant international students, scholars & faculty throughout the University, a community that comprises the 3rd largest international student enrollment in the United States, and the 5TH largest international faculty and scholar population in the US. Technology infrastructure is critical to the federal compliance functions of ISSO, especially as this relates to the federal Student and Exchange Visitor Information System (SEVIS) which ISSO manages and maintains on behalf of Columbia University. The International Students and Scholars Office (ISSO) currently serves almost 17,000 international students and 3,500 international faculty members and research scholars; administers post-admission services to an additional 5,000 prospective international students; and administers the ever-increasingly complex array of government regulations supporting the U.S. Department of Homeland Security's SEVIS system. The ISSO manages collection and entry of information into SEVIS for tracking foreign national students and scholars. The ISSO is a resource at all levels throughout the University on matters related to holders of temporary non-immigrant visas, and immigrant visas, including but not limited to compliance, enrollment, travel, and employment.
Serves as subject matter expert, advises on basic rights and responsibilities under the immigration laws of the United States; advises international students on immigration matters related to their stay at Columbia University; acts as Designated School Official (DSO) in issuing and administering required U.S. government documents to international students; collaborates with staff, schools, departments and outside organizations (including vendors) to plan and coordinate collaborative events as needed. The International Student Coordinator takes on additional assignments as needed by the Associate Director or the ISSO Associate Provost and Director.
The International Student Coordinator (ISC) issues and administers required U.S. government documents for international students to obtain and maintain student or exchange visitor status; as subject matter expert, the ISC provides guidance to the EVIS Help Desk to resolve processing or status problems. The incumbent will act as Designated School Official (DSO) in issuing required U.S. government documents for international students to obtain appropriate F-1 or J-1 visas; and consult with the Associate Director on current federal regulations, policies, the Code of Federal Regulations, secondary references, and more complex immigration cases. The ISC advises and provides guidance to F-1 and J1 students related to their rights and responsibilities under immigration regulations and university policies.
The International Student Coordinator (ISC) supports streamlining and improving ISSO processes and services. The ISC communicates to the larger advising team any relevant observations and makes strategy recommendations. Maintains and enhances in-depth knowledge of US immigration and school policies as they affect international students; evaluates complex regulations and applies them to individual cases. Cultivates a customer service atmosphere by serving as the first point of contact in the front lobby. As subject matter expert, presents at various school-specific orientations and immigration workshops, on topics such as travel, maintaining status and employment authorization; refers students to the appropriate campus and community resources as needed; responds to general and specific questions, inquiries, and correspondence from incoming and current international students and their academic departments via email and in-person. Manages ISSO email account as well as day-to-day influx of applications.The incumbent complies with federal SEVIS reporting and record keeping requirements including address and employment updates; helps to ensure regulatory information is up to date on the ISSO website; cultivates a professional presence on campus and in the field through local and national partnerships and associations; and participates in regional and national international education conferences and meetings.
Additional duties as assigned by the Associate Director for Student Services, or the Associate Provost and Director of the ISSO.
Bachelor's Degree (in Liberal Arts, Management, Communications, or Education) and/or its equivalent experience required.
Experience with immigration advisement, federal compliance experience. Ability to communicate effectively with people from different cultural backgrounds; excellent organizational, interpersonal, and written and oral communication skills; strong computer literacy.
*Please include a cover letter and resume.
Master's Degree in international education, higher education, cross-cultural communication, intercultural counseling, area/cultural studies, foreign language, or TESOL.
Experience in administering and advising federal F-1 and J-1 immigration regulations and (DSO/ARO) in a higher education setting. Knowledge of F-1 and J-1 student immigration regulations, and SEVIS. Experience in customer service.
Fluency in at least one foreign language; experience living abroad;
familiarity with Word, Excel, Access, PowerPoint, Web-based applications. Completion of NAFSA F-1 and/or J-1
Professional Development Programs.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 504668
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.