Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Internal Medicine, Division of Oncology. The position is located at the Mid Campus Center. This position is for the Medical School Campus.
Position leads the work of Medical Assistants in the clinical operation of a patient care setting. Performs duties required to assist provider team by coordinating the examination and treatment of patients, such as preparing charts, obtaining reports and records, performing patient and family education, arranging for pre-operative testing and procedures and obtaining the results from this testing for clinical review. Directs patient flow and ensures overall smooth running of the clinical office.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assists in orientating and training newly hired Medical Assistants.
Functions as an assistant to provider team(s) in preparation of clinic, monitors provider(s) schedule and provides scheduling guidance, prepares charts, obtains pathology specimens, outside imaging and records and uploads to electronic medical record.
Directs patient flow, assists with special procedures, instructs patients including pre- and post-procedure teaching.
Routes phone messages, patient questions and telephone communications with other departments and provider team(s).
Triages emergent calls and directs to the appropriate provider team(s) for care in a timely manner.
Acts as a general liaison between doctor and patient. Returns all physician calls regarding test results, questions, scheduling appointments.
Schedules diagnostic procedures and coordinates schedule with providers, patients and appropriate departments. Coordinates physical therapy, pre-operative and pre-therapy testing and coordination of services with referring physicians.
Reviews all medication requests. Under supervision of medical team, works independently with pharmacies and pharmaceutical companies in order to provide accurate prescription coordination.
Obtains insurance authorization/precertification for admissions, medications, and procedures. Facilitates patient assistance when applicable.
Assists provider team(s) with referrals, arranging for specialty appointments, and entering order requisitions
Assists in obtaining durable medical equipment by completing appropriate paperwork at time of dispersal to patient.
Completes disability, handicap parking and other patient-related paperwork.
High school diploma or GED; a Registered or Certified Medical Assistant with a minimum of 3 years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers); substitutions include:
Medical Assistant certification/registration eligible with successful completion of certification exam within 6 months of hire date or within a shorter time frame if noted by hiring manager
Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of 1 year of relevant experience
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Must be able to show proof of Medical Assistant registration/certification or complete Medical Assistant registration/certification within 6 months of hire date or within a shorter time frame if noted by hiring manager; Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
5 years of experience in a related setting and 1 year or more of supervisory skills.
Interactive communication skills with ability to work with physicians, patients and support staff.
Strong interpersonal and organization skills.
Working knowledge of anatomy and physiology, fundamentals of body mechanics and orthopedic terminology.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.