REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate degree and a minimum of three (3) years; OR a Bachelor’s degree and a minimum of two (2) years of:

  • Demonstrated progressively responsible experience in professional office environment

  • Demonstrated experience making sound decisions that affect a work unit or team

  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

• Significant related experience may substitute for education

   

KNOWLEDGE, SKILLS and ABILITIES

• Possess strong organizational and time-management skills

• Possess excellent written, verbal and interpersonal communication skills

• Possess excellent proofreading and editing skills

• Ability to foster a team environment and work collaboratively

• Ability to research and analyze issues and develop solutions

• Ability to manage multiple projects simultaneously in a deadline-driven environment

• Ability to work accurately with great attention to detail

• Excellent customer service skills and proven ability to develop and sustain productive customer relationships

• Ability to effectively respond to requests from multiple levels of the College in various departments

• Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations

• Demonstrated basic project management skills

• Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus

• Communications

• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration

• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization

• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree
• Demonstrated experience with Banner System and other College-specific software
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment; 

• The work area is adequately lighted, heated and ventilated;

• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.  However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.