The Case Coordinator ELEVATE is responsible for providing full range of case management services to the Five County Demonstration Project (FCDP) caseload as well as coordinating schedules with the Work Experience Coordinator/Employment Support Specialist. Services include eligibility, orientation, survey call, enrollment, domestic violence screening, intake, referral, Employment Plan development, assessment, scheduling, follow-up, staffing, and provision of support service.
Responsible for providing full range of case management services to the Five County Demonstration Project (FCDP) caseload as well as coordinating schedules with the Work Experience Coordinator/Employment Support Specialist. Services include eligibility, orientation, survey call, enrollment, domestic violence screening, intake, referral, Employment Plan development, assessment, scheduling, follow-up, staffing, and provision of support service. Additional Responsibilities include: monitoring child support payments, maintaining communication with child support specialist to obtain referrals, maintaining program data base, preparing monthly program reports, completing all required state reporting forms, and completing stipulations to work search. Also attend weekly staffing and weekly site lead conference calls.
1. Work independently, maintaining accurate and complete participant files and caseload database. 2. Provide intensive case management services ensuring communication, productivity and timeliness. 3. Act as the liaison between Child Support and Goodwill. 4. Facilitate weekly orientations for clients and prepare collateral materials. 5. Facilitate one-on-one appointments with clients on a weekly or monthly basis dependent on the needs of the client providing follow up services to ensure participant is receiving necessary services. 6. Make the initial high level assessment as to what specific services are needed and work with clients to develop a personalized service plan that provides for individualized assistance for the participant. 7. Introduce the program, protect the clients rights, initiate the survey process and enroll all eligible participants. 8. Coordinate weekly staffing to discuss new clients and graduated clients and ensure that each worker is giving the clients what is required from them as well as to assess education, review problem cases and analyze progress.
9. Act as important contact for the Project and Evaluation Managers as well as the National Evaluators. 10. Attend meetings with the state, federal government, judiciary, Goodwill and Child Support. 11. Testify in court as to; the veracity of all reports, the eligibility of potential referrals and suitability for continued involvement. 12. Work with the Project Manager to establish clean communication between the demonstration program and other community partners providing supports to the program participants. 13. Facilitate workshops. 14. Ensure Child Support is aware of participation of all clients at all times. 15. Enter data into WWP, KIDS, WSS and Excel. 16. Refer clients to and facilitate workshops, and refer clients to other social service resources as necessary. 17. Act as a contact person for any problems and questions from the clients. 18. Create monthly reports for employment, attendance, referrals and payments based on program statistics, highlights and events. 19. Conduct Domestic Violence Screening for each client individually. 20. Distribute incentives when clients meet each milestone. 21. Track attendance at appointments, identify reasons for missed appointments and assist in making new appointments. 22. Safeguard personal identifying information if there are safety and or confidentiality issues related to privacy or good cause for case participants. 23. Track reports generated by the existing state MIS, supplementary tools provided by the evaluator, and through regular communication with partners and evaluators. 24. Inform eligible applicants about the study, administering informed consent and supporting baseline data collection. 25. Report on attainment of child support and employment goals as well as other agreed upon goals in the service plan. 26. Coordinate with other agencies working with mutual clients. 27. Assess participant for job readiness, education and training needs, support needs and potential exemption. 28. Maintain a safe and orderly work environment.
1. Bachelor's Degree in human services or in a related field and two years work experience in a related field. 2. Valid Driver’s License and access to an insured vehicle for use in the performance of the job functions.
1. Ability to develop case plans and monitor progress.
2. Ability to coordinate schedules for multiple staff members and workshops 3. Ability to establish a sound working relationship and communicate with both participants and other agency staff. 4. Ability to advocate for participant needs and negotiate appropriate and effective services. 5. Ability to identify specific employment assets and barriers and prescribe appropriate services.
6. Knowledge of physical, mental, social, and emotional disabilities and their impact on the assigned ELEVATE caseload. 7. Knowledge of poverty and its impact on the personal, social, and vocational development of ELEVATE participants. 8. Ability to maintain accurate and complete documentation in an efficient record keeping system. 9. Ability to understand court requirements and communicate to the court and Child Support Agency participant compliance. 10. Ability to multitask efficiently in a fast paced work environment. 11. Ability to apply effective interviewing and relationship building techniques.
1. Ability to move throughout office areas. 2. Ability to effectively and professionally communicate in written and verbal form with participants, employees, and other agencies’ staff. 3. Ability to visually monitor work area. 4. Ability to manipulate computer/typewriter keyboard.
Internal Number: CASEC01876
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.