UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, and UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.
The Financial Access Specialist Supervisor (FAS-Supervisor) will Supervise the insurance clearance process for Inpatient planned and unplanned admits for Solid Organ Transplant and additional specialty financial clearance staff both off and on site. The Financial Access Specialist Supervisor position is primarily located at UWMC, but job responsibilities may require location at other UWM Hospital and Non-Hospital Campus locations.
The FAS-Supervisor will: •Review resumes, schedule and conduct interviews, perform reference checks and ultimately recommend candidate selection. •Train and support the development of new hires. •Provide direct reports with clear productivity standards and expectations. •Manage and assign staffing to ensure there is adequate coverage for daily operations. •Monitor and manage the performance of direct reports, to include completing annual performance evaluations. •Develop and implement corrective action processes and plans as needed. •Conduct daily team huddles and also weekly and/or month team meetings as needed, with the objective of both running and improving the business. •Act upon direct report leave requests in accordance with the union contract/agreements, and also departmental policies and procedures. •Review and approve direct report timecards. •Maintain departmental personnel desk files. •Communicate changes in insurance eligibility & benefits, pre-authorization requirements, denial management recommendations, payer medical policies, pre-service appeals processes, payer contract statues and PCP referral requirements. •Resolve difficult issues surrounding third party payers, contracting, denials, billing, and authorization of services. •Review and resolve patient and customer complaints •Communicate and champion UW Medicine and dept. specific practices, missions, visions, policies and procedures, and also act as a positive change agent. •Attend education and trainings sessions as identified and assigned through the ERC Leadership Development Program •Attend and participate in dept. and cross-dept. meetings, Rapid Process Improvement Workshops and special projects. •Assist in the development of dept. policies and standard work operation procedures, to include maintaining up-to-date work instructions. •Prepare related reports as assigned. •Back-fill and do the work of Financial Access Specialists as needed. •Perform related duties as required
MINIMUM QUALIFICATIONS High School diploma or GED certificate plus three years of experience in a medical office setting; OR, equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.