This position reports directly to the Vice President for Community Programs and provides leadership to the family support services ensuring the program maintains high quality standards, meets target outcomes, goals and objectives, budget or financial targets, and complies with applicable local, state and/or federal regulations, statutes and / or guidelines. This position is also a member of the Agency’s leadership team and works in conjunction with the leadership team on agency-wide issues including program development and oversight, strategic planning, and budget oversight. Enthusiastically supports, practices and communicates agencies Mission and Statement of Values.
Our mission is to bring people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.
Our Agency Values
Integrity - Being Honest And Trustworthy
Compassion – Extending Empathy And Understanding To Others
Hope - Believing In The Strength Of The Human Spirit And Heart, To Emerge And Thrive In The Face Of Challenge
Diversity – Promoting A Vison Of Community Comprised Of Wide-Ranging Assets
Respect - Treating All Individuals With Dignity And Without Judgement
Community - Recognizing And Reinforcing The Importance Of Our World As Being Comprised Of People Of Differing Strengths And Perspectives
Justice – Promoting Social And Economic Equity And Fairness
Quality – Striving For Excellence In Every Aspect Of Our Work
Program Coordinator, Sr. Family Educator, Family Educators, Visitation Monitors, Family and Child Developmental Specialist, Office Coordinator
Provide supervision, direction and guidance to staff working in family support services so that clients and the community receive timely, appropriate services.
Administers required records, reports, and data for program and ensures that all certifications, reimbursement and funding requirements are fulfilled in a timely, accurate manner.
In cooperation with the Vice President for Community Programs and CFO assists in preparing annual program budget with services that are cost effective and meet budget projections.
Implements programs based on assessment of service area needs and emerging trends in the field and recommend changes in services as appropriate.
Participates in strategic planning, program development, program expansion, and project management for family support programs.
Supports the professional development of program staff
Strives to ensure that direct service staff have the resources they need to best serve clients while ensuring services are of the highest quality
Ensures program adherence to Agency’s human resources and fiscal policies, standards, and principles.
Manages government/foundation contracts including seeking funding opportunities, writing grant applications, reporting program and fiscal outcomes, developing budgets, and ensuring contract, outcomes, and funding compliance.
As a representative of the Agency shares our values, knowledge, and skills with other organizations, community groups, regulatory bodies, and key stakeholders. Maintains good relationships with stakeholders and partners to advocate for clients and those working in the field of human services. Establishes themselves in the community as a thought leader around family support services and our vision and values (Family Services Vision: As the premier Agency of choice, Family Services will assure that every family and individual in need can receive the services and support necessary to reach their maximum potential).
Under the guidance of the VP for CP ensures that the program complies with all relevant regulatory, licensing and credentialing requirements—including program compliance with internal policies, procedures and processes.
Strives to ensure that program services are of the highest quality possible, are client centered and provide optimal outcomes through the use of best practice interventions.
Member of leadership team meetings; actively participates in discussion and decision making, offering ideas, insights, and recommendations that ultimately impact the overall quality of the agency; attends program team meetings
Completes all work and reporting functions in a timely fashion.
Successfully moves into problem-solving mode when challenges or concerns arise and translates strategic thinking into action
Develops, coaches, and retains high-performing staff, empowering them to elevate their performance
Interacts with stakeholders, clients, referral sources, co-workers and others in a positive, client-oriented manner; provides a positive example of professional behavior in the workplace.
Adheres to the Agency’s Code of Conduct.
Provides feedback, advice, and support to the VP for CP as it relates to family support services, key opportunities, and strategic planning
In conjunction with Vice President for Community Programs and Associate Director of Program Development & Outcomes Management ensures timely filing of all reports to maintain compliance with regulatory guidelines, contract requirements and fiscal standards.
Demonstrates solid interpersonal skills with the ability to build relationships, motivate and manage a team, and gain the confidence and credibility of key internal and external stakeholders
Responds supportively to changes in programs and policies and taking a broad view of one’s position by assuming additional responsibilities when the need arises.
Communication and public speaking skills
Innovative thinker and solution-oriented
Ability to frequently and efficiently travel to Agency locations across three counties (Dutchess, Ulster, Orange)
Work Environment – Majority of time is office setting, occasionally on program sites, in the community, and travel to offsite meetings and events
Do you value flexibility and support in your work environment? We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives. Our benefits packages include:
403(b) Retirement Plan with employer match up to 5%
We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services follows federal, state and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.
Candidate should have advanced degree in the field of social work. Candidate should have a minimum five years management/administrative experience including 3 years supervisory and leadership experience in a human services, child welfare, or related field. The successful candidate must have exemplary organizational and budget management skills, and a demonstrated ability to build and maintain positive relationships with all levels of program and operational staff. This position will work in close cooperation with key Agency staff to ensure efficiency and fiscal sustainability of family support programs.
Internal Number: 1000
About Family Services Inc.
Founded in 1879, Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley. Our program areas include Behavioral Health, Victim Services, Family Programs, Youth Services, Community Safety, and Prevention. Last year, over 17,000 children, adults, and families benefited from Family Services programs in Dutchess, Ulster, and Orange counties.
Family Services also manages the Family Partnership Center as a location where the community can come together for conversation and the exchange of ideas, participate in athletics and arts programming, and where a variety of nonprofits and related organizations can co-locate and collaborate to offer enhanced services that create real access. Last year over 70,000 people took advantage of services or activities on this 100,000+ square foot campus.