Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

This position is full-time and works approximately 40 hours per week.  

This position is in the Department of Surgery.  The position is located at the Barnes-Jewish Center for Outpatient Health.  This position is for the Medical School Campus.

POSITION SUMMARY:

Position is responsible for providing clinical office support, which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Greets patients, assists with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
2. Collects co-pays for services; verifies and balances receipts and payments.
3. Reviews schedule for new patients, updating when necessary.
4. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
5. Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
6. Schedules return patient appointments and patient testing; validates patient’s parking.
7. May prepare patients’ charts for daily appointments. If order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.
8. Assists patients with insurance questions regarding billing process.
9. Assists staff with sending out reminder cards and other related scheduling duties.

• High school diploma.
• Two years of experience in a medical office setting.
• Registered or Certified Medical Assistant with a minimum of two years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers); substitutions include:
• Medical assistant certification/registration eligible with successful completion of certification exam within six months of hire date (or within a shorter time frame if noted by the hiring manager).
• Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
• Ability to show proof of medical assistant registration/certification or complete the medical assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Basic Life Support certification.

• Demonstrated human relations and effective communication skills.
• Working knowledge of insurance, medical terminology, and computer skills.

The hiring range for this position is $15.85 - $19.43 per hour.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:  https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.

This position is grade C06.

Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.  To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.