Reporting to the Executive Vice President of the University of Tennessee Medical Center, the Senior Vice President and Chief Nursing Officer (CNO) will guide and direct all nursing functions of the system and also serve as a strategic partner to senior leadership. S/he will have accountability for enhancing a clinical practice environment that is patient centered, with unsurpassed customer service, clinical quality and patient safety while also ensuring practice at the highest scope of licensure. The CNO is expected to be a transformational leader who develops and supports a strong vision, a nursing shared-leadership structure, a professional practice model, and quality plans in a highly matrixed environment.
The CNO is responsible for nursing policies, procedures, and standards to ensure quality patient care and nursing productivity. This role interfaces with senior leadership, front-line team members, and drives change initiatives across the system to optimize organizational potential. As the CNO, this position ensures that patient expectations are met or exceeded, assures the organization can implement its mission, oversees and integrates the care delivery system by partnering with patient care leaders from across the system.
UT Medical Center is seeking a dynamic and accomplished healthcare executive who can work effectively in a highly matrixed and relationship-driven culture. S/he must be a visionary leader who knows how to effectively drive change in a complex and system-oriented environment. The CNO must embody UT Medical Center’s mission, embrace its vision and must lead through its values.
KEY RESPONSIBILITIES Key responsibilities of the Chief Nursing Officer include, but are not limited to: • Appreciates the culture of the organization, its component parts, and the vision of the Executive Vice President and CEO while building relationships across the leadership team and within the patient care provider teams. • Provides leadership around a vision for superior patient centered care and service, evidence-based clinical decision making and continuous improvement in quality and safety for patients. • Maintains accountability and metrics for measuring quality outcomes, as well as patient and family experience; ensures that such information is disseminated and acted upon to affect positive change. • In partnership with human resources, develops a workforce plan responding to the growing clinical needs of the organization, providing guidance on matters related to resource utilization, recruitment, retention, staff competencies, professional practice, nursing education and the working conditions of clinical staff. • Advances an interdisciplinary shared governance structure that supports effective clinical decision making and high performing teams. • Uses knowledge, research, evidenced-based practice and has a thorough understanding of the Magnet Recognition Program to develop and implement organizational and system-wide initiatives that are reflective of a Magnet culture. • Leverages and enhances relationships through effective communication to strengthen internal and external constituencies including: clinical staff, the School of Medicine, the School of Nursing, local and regional nursing organizations/associations, members of senior leadership, academic communities and the overall medical campus. • Maintains an effective relationship with the hospital leadership team, physician leaders and staff. Fosters a multidisciplinary approach to quality improvement work and proactively identifies strategies that will improve the patient care experience, enhances the value proposition of delivered services and makes practice for providers and staff more efficient. • Develops effective two-way, system-wide communication strategies and structure relating to key strategic, financial and operational decisions that involve staff nurses and which may impact patient care. • Ensures the advancement of the patient satisfaction journey. Advocates for just culture of team member/patient safety. Systematically ensures that services add value, satisfaction, and safety for customer. • Accountable for a culture of people excellence in which the leaders and team members are engaged in a way that demonstrates mutual trust, respect, compassion and concern. Cultivates an environment of collaboration, responsibility and accountability resulting in such highly successful outcomes that UT Medical Center becomes the benchmark. • Leads clinical operations across service lines that achieve performance goals on defined quality and safety measures. • In partnership with the Chief Medical Officer and Chief Quality Officer, advances patient outcome initiatives and staffing leading indicators, influences the provider and nurse University of Tennessee Medical Center | Senior Vice President and Chief Nursing Officer Page 7 of 8 relationship, and successfully navigates a complex and results-driven environment. • Supports the commitment to data-driven decision-making applying the Lean methodologies to bring forth positive change to improve existing processes, enhance patient outcomes and reduce variation. • Fosters an inclusive workplace that maximizes the talents of each person to achieve the vision and mission of the organization.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS Candidates should possess the following qualifications: • Seven to ten years of progressive leadership experience as a proven nurse leader within a complex hospital and health system – an academic medical center preferred. • Eligible for RN licensure in the state of Tennessee. • Experienced with the ANCC Magnet Recognition Program. • A highly strategic and agile individual who is comfortable working in a highly matrixed environment and can lead through influence. • Understands the changing healthcare landscape as it relates to value-based care, population health and evaluating a patient’s total episode of care. • Possess a process-improvement mindset with an appreciation for the science of improvement and the Malcom Baldridge philosophy. Experience with process improvement, leading teams, and managing organizational change initiatives. • Understands the importance of quality and safety being a leading indicator of organizational performance. • Proven ability to influence and generate consensus reaching across organizational boundaries to collaborate and achieve objectives. • Strong operational and financial acumen with a track record of leading and partnering around a vision for improving health through clinical excellence and compassion. • A highly-effective leader who can both sit at the executive table and relate to interdisciplinary teams of clinicians, specifically bedside caregivers. • Experience managing multiple complex projects involving multiple customers, interests and goals in a highly matrixed environment. • Proven track record in the recruitment, retention and development of nursing talent.
EDUCATION Bachelor’s Degree in Nursing and Master’s Degrees in other applicable areas of study (Nursing, Healthcare Administration, Business Administration, Public Health, etc.) required.
About University of Tennessee Medical Center
The University of Tennessee Medical Center is part of University Health System, Inc. University
Health System is a regional health system that comprises the UT Medical Center, UHC Ventures
Inc. and various partnerships and joint ventures with physicians and healthcare companies.
University Health System is affiliated with the University of Tennessee Graduate School of
Medicine and numerous regional hospitals and physician organizations. University Health System
supports and collaborates with UT Graduate School of Medicine and other academic endeavors
as part of its commitment to excellence in education and research.
Located in Knoxville, Tennessee the University of Tennessee Medical Center has a rich history in
the East Tennessee community providing patient-centered care and remaining at the forefront of
research, technology and treatments. The UT Medical Center is made up of 685 beds, 4,300
employees and in the most recent year reported 30,393 discharges.
UT Medical Center attributes its well-respected standing with the community to the exceptional
people that dedicate themselves to patient care excellence. The hospital serves as a referral...
center for Eastern Tennessee, Southeastern Kentucky and Western North Carolina. It is the
region’s only academic medical center, Magnet® recognized hospital and Level I Trauma Center.
Through healing, education and discovery the UT Medical Center strives to serve its community.
The organization is home of the Knoxville campus of the University of Tennessee Graduate
School of Medicine and the UT College of Pharmacy.
The University of Tennessee Graduate School of Medicine has ten academic departments with
more than 400 full-time and volunteer teaching physicians, dentists, and researchers.
Approximately 224 residents and fellows currently train in 15 ACGME-accredited specialty and
subspecialty programs and 16 residents train in CODA-accredited general dentistry and AAOMS
accredited oral and maxillofacial surgery programs.
The College of Pharmacy expanded its programs in Knoxville, TN with the construction of a new
15,000 square foot facility on the medical center campus. UT’s College of Pharmacy was ranked
16th among the nation’s doctor of pharmacy programs in U.S. News & World Report magazine’s
2007 edition of American region’s Best Graduate Schools.
To serve through healing, education and discovery.
To lead the transformation to value-based care, delivering excellence in clinical outcomes, patient
experiences, medical education and biomedical research.
• Integrity: The quality of being honest and having strong moral principles.
• Excellence: Striving to be the best at everything we do.
• Compassion: The motivation to help others.
• Innovation: Making meaningful change to improve health care services and create new
value for stakeholder.
• Collaboration: Working together to make decisions and achieve a goal.
• Dedication: Devotion to our cause.
Centers of Excellence
At UT Medical Center, there are seven ‘Centers of Excellence’ specifically designated for their
comprehensive clinical continuum of care; quality differentiation of services and technology;
commitment to education and research; clinical and administrative leadership; and community
impact and market prominence. These specialization areas include the Brain & Spine Institute,
Cancer Institute, Emergency & Trauma Center, Heart Lung Vascular Institute, Advanced
Orthopedics Center, UT Primary Care Collaborative, and Center for Women & Infants.
NURSING AT THE UNIVERSITY OF TENNESSEE MEDICAL CENTER
The University of Tennessee Medical Center offers a wide spectrum of care that
requires expert and compassionate nurses. The hospital has been designated a
Magnet® hospital by the American Nurses Credentialing Center (ANCC) twice
for outstanding patient care and nursing excellence.
UT Medical Center Nursing Specialties
As the East Tennessee region’s academic medical center, the region’s Level I Trauma Center,
the region’s only Transplant Center, a Joint Commission certified Comprehensive Stroke Center,
a Joint Commission certified Comprehensive Cardiac Center, the first Tennessee hospital to
receive the Joint Commission’s Advanced Certification for Total Hip & Total Knee Replacement,
the region’s designated perinatal referral center with 100% private room Level III Neonatal
Intensive Care Unit, UT Medical Center offers a unique and exciting environment. Nurses play an
important role at the medical center by continuously maintaining and improving the hospital’s
already excellent patient care and overall patient experience serving in the following nursing
• Advanced Orthopaedics
• Aeromedical Transport
University of Tennessee Medical Center | Senior Vice President and Chief Nursing Officer Page 4 of 8
• Ambulatory Infusion
• Brain & Spine
• Endoscopy & Radiology
• Emergency & Trauma
• Heart Lung Vascular
• Medical Surgical
• Women & Infants
Nursing Professional Practice Model
The Professional Practice Model at UT Medical Center depicts how UT Medical Center nurses
practice, collaborate, communicate, and develop professionally to provide the highest quality care
for those served by the organization. This model illustrates the alignment and integration of
nursing practice with the organization’s mission, vision and values and was designed in the form
of the tulip poplar, which is Tennessee’s state tree.
Shared Governance Model
Under the shared governance model, UT Medical Center nurses have a voice in determining
clinical practices, standards and quality of patient care. Nurses are encouraged to utilize their
clinical knowledge and experience to help direct and develop nursing practice at the hospital.
Shared governance also fosters communication with executive staff and among colleagues in
UT Medical Center’s shared governance councils include the Advance Practice Registered Nurse
Council, Coordinating Council, Leadership Council, Practice Council, Professional Development
University of Tennessee Medical Center | Senior Vice President and Chief Nursing Officer Page 5 of 8
Council, Recruitment & Retention Council, Research & Evidence Based Practice Council, and
Quality & Safety Council.
Nurse Residency Program
The University of Tennessee Medical Center provides a one-year nurse residency program
(NRP). The purpose of the program is to facilitate a successful transition from nursing student
into professional nursing practice. The program focuses on leadership, patient outcomes and
professional role. Support is provided by the unit nurse manager, clinical nurse specialist/clinical
nurse educator, nurse residency program coordinator, and unit-based nurse preceptors to
integrate core content in the areas of professional development, leadership at the bedside and
patient safety outcome.
The University of Tennessee Health Sciences Center College of Nursing
With an outstanding national reputation earned over more than a century, the College of Nursing
traces its history to 1898 and was the first College of Nursing in Tennessee. The College offers a
highly-educated, research-oriented faculty with a focus on developing nursing leaders. The
College currently offers a 12-month, second-degree accelerated BSN program, an online RN to
BSN program and a Doctor of Nursing Practice (DNP) program with seven concentrations and
two dual DNP concentrations. The College of Nursing DNP program is ranked #24 in the 2020
U.S. News & World Report rankings, is a top NIH-funded program and offers the first Registered
Nurse First Assistant (RNFA) program in Tennessee.